Trust and Safety Investigations Lead
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Trust and Safety Investigations Lead to join the Trust and Safety team on a part-time basis! We are looking for someone who is able to keep a cool head under pressure, and is excited about data analysis, reporting, and safety investigations to help protect Snapchatters and Snap. You’ll become a subject matter authority in multiple domains by owning projects from beginning to finish and facilitating cross-team communication. Working from our Los Angeles, CA headquarters, you’ll collaborate with the Legal, Customer Operations, Global Security and Engineering teams to help keep Snapchatters safe.
What you’ll do:
- Analyze Trust & Safety data to identify trends impacting Snapchatters
- Support Trust & Safety Operations with escalations and detailed profiling / analysis to craft operational workflows
- Use data to influence decisions and give voice to user impacting issues
- Generate reports based upon data analysis
- Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
- Deliver key projects within the Safety roadmap, including execution; measured progress; and presenting results to stakeholders throughout
- Identify trends to enhance processes and improve efficiency, while driving longer-term automated solutions
- Provide support and process for Law Enforcement Operations
- Keep up-to-date with industry trends to help improve Snap operations and thought leadership
- Constantly evaluate internal practices and drive solutions that make our teams scalable
Knowledge, Skills, & Abilities:
- Comfortable working within a content moderation environment
- Excellent leadership skills to motivate, develop and retain talent
- Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)
- Shown ability to work directly with all cross-functional teams and management
- Excellent verbal and written communication skills
- Great judgement and ability to problem-solve, both independently and with peers
Minimum qualifications:
- 3+ years of relevant experience
- Bachelor's degree
Preferred qualifications:
- Experience reviewing sensitive content with a meticulous attention to detail
- Process driven individual with a proven track record of identifying gaps and implementing new processes
- Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
- Experience managing multiple projects end to end
- Self-Starter — takes initiative to identify opportunities to improve or build on processes and work products
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].