Learning Lead III

Job Description
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As a Learning Lead III in Consumer and Community Banking, you will execute JPMorganChase Learning strategies by creating engaging learning experiences for new hire and tenured employees across a variety of topics including systems, process, compliance, sales, emergent skills, and others, which involves assessing learner attitudes, identifying knowledge gaps, and defining measurable learning objectives. You will apply critical and creative thinking to design and develop learning experiences in various modalities applying your best consultation and collaboration skills as you partner with project sponsors, subject matter experts, Learning Relationship Managers, and others. Your primary responsibilities will include identifying learning gaps/needs, determining learning modality, developing learning solutions, supporting program and solution implementation, addressing learner feedback, measuring learning results and impact, and reporting out on your program successes.
Job Responsibilities

• Consults and conducts needs analyses to determine root cause of performance gaps, and recommends learning solutions
• Designs learning solutions consistent with adult learning theory, JPMC Learning design principles, and modern delivery methods that effectively achieve learning objectives; works with clients, project sponsors, subject matter experts, and others to develop prescribed learning while ensuring and managing timely implementation of learning solutions
• Identifies and defines learning program measurement strategies including behavior change and impact to business results, and evaluates the effectiveness and impact of learning solutions, including learner reaction and knowledge gain
• Maintains and conducts evergreen review of existing learning content; oversees ongoing program improvements and transformations
• Remains current with the latest learning trends, training innovations, and product offerings; serves as consultant among peers and shares best practices, while mentoring more junior members of the learning team
• Contributes to the development of the line of business/Financial Skills Academy learning strategy and annual training plan
• Works on multiple learning projects that may require complex design, advanced development techniques, advanced project management, and may be delivered to larger, more senior audiences

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent in business, financial services, HR, L&D, education, or similar
• 5+ years of experience performing learning instructional design, development, analysis, and related tasks, and managing large, complex learning projects
• Proven consulting, negotiating, and influencing skills as well as effective verbal and written communication skills
• Strong interpersonal, relationship, presentation, and meeting management skills
• Self-directed, initiative-taking and ability to work independently
• Organized, able to prioritize work, able to balance multiple competing priorities
• Strong working knowledge of Microsoft Office suite and Experience using learning authoring tools like Captivate and Storyline

Preferred Qualifications, Capabilities, and Skills

• Master's degree in education, instructional design, or MBA
• Deep knowledge, understanding and experience working in a product organization
• Ability to lead and execute large learning strategies using Agile methodologies

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.