Business Resiliency and Controls Associate

Job Description
Join a dynamic team where your expertise in resiliency, controls, and data analytics will make a real impact across Legal's global platform. You'll help safeguard business continuity, support critical incident management, and deliver innovative solutions that enhance operational effectiveness. Collaborate with talented professionals and leverage cutting-edge technology to drive process improvements and automation. This is your opportunity to shape the future of Legal's resiliency and reporting programs. If you thrive in fast-paced, priority-driven environments, we want you on our team.
As a Legal Oversight and Control team member in Legal Operations, you will cross-train in business resiliency, access control, and reporting programs to support Legal's global platform. You will primarily support resiliency initiatives, while also contributing to controls and reporting functions across Legal's global platform. You will help us maintain high standards in quality control, documentation, and automation, ensuring our processes meet firmwide requirements. You will collaborate with stakeholders across the firm to deliver innovative solutions and drive continuous improvement. This role offers the chance to develop your skills in data analytics, incident management, and strategic reporting while making a meaningful impact.
The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm's clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.
Job Responsibilities

• Implement and maintain resiliency policies, standards, and programs for Legal teams
• Ensure compliance with content and renewal requirements for resiliency documentation
• Communicate policy and system changes, providing support to stakeholders
• Lead, plan, and report on resiliency testing and quality reviews
• Prepare regular reports and metrics for the resiliency team
• Collaborate across business lines, corporate functions, and resiliency domains
• Advise stakeholders on resiliency risk management and program improvements
• Manage incident communications, analysis, and rapid recovery of business services
• Document and support return-to-business-as-usual strategies
• Investigate issues, conduct root cause analysis, and drive solutions for improvement
• Utilize automation and data analytics tools to evaluate and optimize business processes

Required Qualifications, Capabilities, and Skills

• Demonstrated knowledge of operations, reporting, and business analysis
• Strong analytical and problem-solving skills with attention to detail
• Ability to review, interpret, and analyze complex data for actionable conclusions
• Experience in process improvement with a risk and controls mindset
• Proficiency in automation and data tools for business process optimization
• Advanced user of Microsoft Excel, PowerPoint, SharePoint, and Tableau
• Excellent verbal and written communication skills for executive and cross-functional audiences
• Ability to synthesize and present complex information clearly and concisely
• Effective time management and planning skills to manage multiple assignments
• Flexible and adaptable to changing priorities and dynamic environments

Preferred Qualifications, Capabilities, and Skills

• Minimum 3 years of experience in business resiliency, project management, controls, reporting, or operations
• Experience supporting role-based access control programs
• Familiarity with audit management, control testing methodologies, and risk assessment
• Proficient with ETL tools such as Alteryx and AI tools
• Background in blending data and data visualization
• Experience handling complex and large structured data sets
• Ability to engage as a positive point of contact for incident support and escalation
• Innovative mindset with a focus on continuous improvement

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.