Lead Title Coordinator (Remote- US)

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe Lead Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within title orders. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services, process coordination across a broad group and escrow/title support.

What You'll Do

• Provides support to escrow offices and customers. This may include assisting clearing commitment requirements and exceptions; searching, examining and interpreting real estate documents and resolving issues. Act as senior team member, resolve escalated issues, provide training to less experienced team members on how to respond to customers and where to find information.
• Manages and monitors production pipelines and workflows to ensure work is prioritized appropriately, progresses efficiently, and meets established service expectations. Identify opportunities to streamline procedures, improve workflow effectiveness, enhance documentation, and implement process efficiencies that support consistency, productivity, and quality.
• Communicates policy/procedure changes to team members through training, document updates, etc.
• Acts as the team’s resource and subject matter expert to answer questions and create resolutions using past experience, best practices and sound judgment.
• Assists in scheduling and coordinating team activities.
• May provide input into hiring and performance appraisals, but does not make hiring decisions or conduct performance evaluations.
• Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise.

What You'll Bring

• High School diploma or equivalent; some college preferred
• 4+ years directly related experience
• Demonstrated leadership capabilities
• Strong MS Office skill set
• Excellent verbal/written communication skills
• Must be able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Leadership skills
• Demonstrated leadership, organizational and problem solving skills
• Exercises confidence, sound judgment and independent decision making skills
• Ability to understand and execute policy and procedures
• Emerging leader skills
• Establishes effective working relationships at the work group level
• Drives enhancements to department processes and procedures through regular recommendations

Pay Range: $26.88 - $35.82 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.