Lead Product Manager

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About your new role:

As a Lead Product Manager at Command|Link, you will own product management for our full suite of products. Command|Link is at an inflection point: we are scaling our platform, expanding into adjacent product lines, and building our own internet infrastructure. Pro and Enterprise are where our largest customers live, and where the bar for reliability, depth, and commercial fit is highest.

This role is for a hands-on PM who thrives when the path isn't fully paved. You will work directly with engineering, sales, and customers to define what we build, why we build it, and how it ties to revenue. You will own outcomes, not just scope features.

Key Responsibilities:

Product Ownership

• Own the roadmap for our full portfolio of products, with clear linkage between what ships and the revenue, retention, and expansion outcomes it drives.
• Write the PRDs, scope the releases, and run the day-to-day cadence with engineering.
• Make prioritization calls that reflect both customer pull and platform direction, and defend those calls with data and customer evidence.
• Know when to say no. Individual requests are inputs, not directives. You wait for patterns to emerge across multiple customers before committing engineering resources.

Customer & Revenue Focus

• Engage personally with customers to validate direction, surface gaps, and pressure-test bets.
• Partner with sales on pipeline, win rates, and renewals. Understand which deals are gated on roadmap and why.
• Contribute to pricing, packaging, and positioning decisions for the Pro and Enterprise tiers, and help shape the GTM motion that follows each release.
• Be fluent in the gap between what's shipped and what's coming. You help sales sell forward on roadmap with confidence, and you make sure the commitments behind that hold.

Execution

• Drive disciplined execution: clear briefs, sharp tradeoffs, fast feedback loops, and shipped outcomes.
• Work shoulder-to-shoulder with engineering to compress cycle time without losing quality or strategic intent.
• Move from concept to customer demo in days, not quarters. Rapid prototyping is a core part of how we validate and sell.
• Hold the line between internal use and customer use. If our own operations team wouldn't trust it on a hard day, it's not ready to ship.

Cross-Functional Work

• Be the connective tissue between customer reality, sales motion, and engineering capacity.
• Stay close to the field. Regular alignment with AEs and SEs on what's resonating in deals, and what isn't, is part of the job.
• Represent your product area internally to leadership and externally to customers when needed.

What You'll Need for Success

• Product management experience shipping B2B or enterprise SaaS product. You've owned a roadmap, written the briefs, and seen releases through from concept to customer use.
• A track record of tying product decisions to revenue, retention, and expansion. You can articulate the impact of product choices in commercial terms, not just usage metrics.
• Experience navigating the tension between what sales wants today and what the platform needs long-term, and a history of holding both without losing either.
• Comfort selling forward on roadmap in enterprise deals. You understand the discipline required to make commitments that hold, and the cost when they don't.
• Hands-on PM craft. You write tight PRDs, run sharp customer interviews, and add value in backlog grooming and sprint planning.
• Comfortable in technical product domains. You don't need to write the code, but you need to engage credibly with engineering on architecture, tradeoffs, and platform decisions.
• A pattern of getting in the room with customers rather than relying on secondhand research, and using that signal to shape direction.
• You move fast, decide with incomplete information, and course-correct in flight. You prefer clarity and velocity over process for process's sake.
• A history of being trusted by sales, engineering, and peers. You build alignment through substance, not theater.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.