Lead Product Manager, Internal Tools & Operations

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About The Role:

Misfits Market is looking for an experienced and motivated Product Manager to help shape the future of fresh fulfillment for 300K+ households around the country. 

As a member of our highly collaborative and small-but-mighty Business Operations team, you’ll work closely with engineers, stakeholders, and leadership to architect in-house systems that power our cutting-edge fresh grocery fulfillment service. If you are someone who loves building home-grown scalable and impactful tools from the ground up, we’d love to hear from you. 

About The Team:

The Business Operations Tech Team owns a suite of internal platforms and tools, most of which is built in our in-house system (affectionately named Jalapeño): 

• WMS & IMS: Our Warehouse and Inventory Management Systems that power our national network of fulfillment centers, order management and our custom perishable--optimized packing algorithm
• TMS: Our Transportation Management System that powers our in-house and 3P shipping network to, from, and between our FC’s 
• Our Ecommerce Product Catalog that we use to power our DTC, Wholesale, and Misfits RX shopping experiences
• Netsuite, our Enterprise Resource Planning System (ERP), that powers our financial reporting 
• Our B2B technology integrations which include: 
  • Fulfilled by Misfits - Where we handle perishable 3rd party logistics for DTC companies and help them scale easily with our existing infrastructure 
  • MisfitsRx - Our Food-as-Medicine program where we partner with healthcare providers by supplying patients with healthy, fresh, and medically tailored groceries straight to their home
  • Misfits Wholesale - Where we help businesses unlock fresh grocery by delivering wholesale to micro-fulfillment centers

• Roadmapping and Product Strategy
  • Define and own the product strategy for key internal systems, including Warehouse Management, Inventory Management, ERP integrations, Catalog Management, Pricing Systems, Vendor Management, and Purchase Order Management. 
  • Own quarterly and semi-annual roadmaps for Business Operations that drive critical projects and business goals. 
• Discovery and Product Development
• Own the end-to-end product development lifecycle for Business Operations from ideation to launch to iteration / maintenance
• Scope, prioritize, and conduct discovery for new tools and features by working cross-functionally with stakeholders to identify the opportunity / problem space, gather requirements, and deliver measurable value. 
• Create precise documentation and clear wireframes / prototypes that communicate requirements effectively with engineers and stakeholders 
• Run demos and manage carefully planned rollouts across our systems, teams, and facilities
• Collaborating with Stakeholders and Program / Project Management
• Lead large, cross-functional initiatives across the company with expert program management skills that keep teams on schedule and to plan.
• Partner closely with stakeholders and leaders across departments (Operations, Merchandising, B2B, Finance, etc) to drive alignment and facilitate key decisions
• Triage, prioritize, and manage backlog of internal requests to balance run-the-business needs vs. longer-term opportunities

Skills and Qualifications

• Strong Execution Background 
• 5+ years of product management experience developing and scaling internal or enterprise-grade business systems (both in-house and 3rd-party platforms).
• Autonomous and comfortable jumping between strategy and execution — from product strategy and roadmap planning to wireframing and writing requirements to chasing down bugs / fires
• Expert in agile, scrum, and modern product development practices.
• Product & Systems Thinking and Analytical Decision-Making
• Strong technical and systems-thinking mindset; able to break down complex operational workflows and translate them into scalable platform solutions.
• Skilled at navigating ambiguity while managing multiple initiatives in a fast-paced environment, with the ability to balance short-term needs with long-term product vision.
• Analytical decision-maker who can balance competing priorities, risks, and dependencies using data to evaluate impact and trade-offs 
• Discovery, Collaboration and Influence
• You have a strong curiosity, an eye for good design, and harbor a deep empathy for internal and external users with the ability to run your own user interviews and research
• Proven ability to influence and align stakeholders across multiple levels and functions of an organization.
• Excellent communicator— adept at writing product specs, facilitating cross-functional discussions, and delivering presentations to technical and non-technical audiences.

Bonus points if: 

• You’re passionate about food access and creating a better food system 
• You’re a member of our service and have used our product 
• You have experience in supply chain / operations, ERP systems, B2B or 3PL
• You’re familiar with tools such as Netsuite and Salesforce
• You have experience building wireframes and prototypes with Figma, Figjam or v0 by Vercel 
• You have experience applying AI or machine learning in your past products / processes
• You have experience with creating easy-to-use tools for users via qualitative / customer research 

Details of Position & Benefits:

• Annual Salary $130k - $160k 
• Remote with coworking opportunities in NYC
• Comprehensive medical, dental, and vision insurance
• 401(k) 
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays 
• Paid sick days
• Commuter benefits

Please see here for Misfits Market's Job Applicant Privacy Notice.