Lead Client Onboarding Specialist (Institutional)

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

Apex Fintech Solutions is seeking a detail-oriented, proactive, and customer-focused individual to join our team as a Lead Client Onboarding Specialist (Institutional). This role requires a seasoned professional with expertise in onboarding institutional clients in the financial services industry. As the Lead Onboarding Specialist, you will oversee the end-to-end onboarding process for new clients, ensuring compliance with regulatory standards and industry best practices while delivering exceptional client experiences. You will support a team of onboarding specialists, streamline processes, and serve as a key liaison between internal teams and clients during the transition to our platform and services.

Duties/Responsibilities

• Lead the onboarding process for institutional firms, educating and answering their questions, communicating timelines, identifying blockers and escalating with stakeholders when necessary, resulting in quick resolution and absence of ambiguity. 

• Establish and maintain strong relationships with clients, sales, relationship management, service and the internal onboarding teams so that all stakeholders are aware where new clients are in their onboarding journey.

• Guide and support clients through the onboarding process utilizing knowledge of advisor firms’ expectations for onboarding with new custodians creating trust and confidence with Apex.

• Liaise with key platform partners (Orion, Advyzon, Docupace, AdvisorArch, etc) on shared onboarding processes eliminating risk and delays for firms as they onboard. 

• Coordinate with the Apex onboarding team, and platform partners’ teams, to ensure technical setup is flawless.

• Develop and maintain an "at-a-glance" dashboard to provide the institutional and Onboarding leadership teams with up-to-date information on the onboarding journey of every client.

Education and/or Experience

• Bachelor’s degree in business administration, finance, or a related field (or equivalent work experience) required

• 5+ years of experience in client onboarding in a financial services or broker-dealer environments. Experience leading teams is preferred

• Deep knowledge of the client firm's onboarding expectations with new custodians and a proven track record of successful firm transitions

• Experience managing complex projects involving multiple technology vendors

• FINRA SIE and Series 99 or Series 7 required within 6 months of hire; Series 7 License preferred

Required Skills/Abilities

• Excellent project management, organizational and communication skills – attention to detail is a must

• Strong relationship-building skills, with the ability to establish trust and credibility with clients and internal teams

• Exceptional communication and interpersonal skills

• Technical acumen and ability to quickly learn new technologies

Work Environment

• This job operates in a hybrid, office environment

• This role will require up to 20% travel

#operations #mid-senior #full-time #LI-XX1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Salary Range

The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.