Lead Massage Therapist - Conrad Los Angeles

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lead Massage Therapist, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Coordinate and deliver training in massage therapies and body treatments, all areas of
  cleanliness and restocking, product knowledge and general department protocol.
• Assist in product dispersal and upkeep of product dispensaries.
• Involvement in the interview process of all new massage therapists.
• Provides on-going feedback to employees on their job performances, quality of work, and
  communicates disciplinary action needed to manager as required.
• Propose protocol changes as required and assist in the development of new protocols in the
  department.
• Act as a role model in the area of hospitality: by demonstrating timely pickup of guests,
  delivering full treatment time, consulting with guests by filling out prescription cards and
  discussing products and anticipating the needs of our guests.
• Assist in active recruitment of Massage Therapists.
• Maintain effective relations with all resort departments.
• Assist in planning and preparation for all scheduled staff meetings.
• Responsible for knowing all technical procedures for the department, including the Spa
  reservation system.
• Assist with ensuring Massage Technician Permits are current.
• Maintain open communication with staff being receptive to personal feedback from staff and
  management.
• Ensure equipment is in safe working order.
• Support spa sales team for maximization of scheduling when groups are booked.
• Coordinate on-site new product knowledge training sessions.
• Ensures coverage for call-offs and short staffed days.
   

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
  The individual must possess the following knowledge, skills and abilities and be able to explain and
  demonstrate that he or she can perform the essential functions of the job, with or without reasonable
  accommodation.
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions
  and procedure manuals.
  Ability to speak English effectively before groups of customers or employees of organization.
  Ability to deal with problems involving several concrete variables in standardized situations.
  Performs body treatments and massages for guests and maintains treatment rooms and supplies.
  Ability to work a flexible schedule that includes weekends and holidays.

  What are we looking for?

• Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

• In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus

• Adaptability

  What will it be like to work for Hilton?

• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

• The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family 

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)  

• Go Hilton travel discount program 

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development 

• Team Member Resource Groups

• Recognition and rewards programs

• *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• The hourly rate is $26.00 and is based on applicable and specialized experience and location.
• We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.