Lead Business Analyst

A product you can believe in. Immersive is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive has progressed to the global stage and has secured over $180 million of funding.

The Opportunity

We're looking for a Lead Business Analyst to support our growing customer base. This role specializes in cyber resilience analysis, delivering actionable insights to key customers. This person will be an expert in utilizing the Immersive One platform capabilities, particularly focused on the human element of cyber resilience, serving as the primary internal expert and customer liaison for premium support analytical services.

• In close collaboration with the broader Customer Experience team and under direct guidance from the Immersive Cyber Resilience Team management, the Lead Business Analyst provides critical analytical services focused on our customer’s cyber resilience posture and readiness

• Utilizes platform data, regulatory frameworks, and external intelligence to inform internal decisions and recommend strategic actions to improve cybersecurity resilience and achieve successful business outcomes

• Enhances platform-generated insights by providing comprehensive background, strategic executive summaries, and clearly articulated implications for customer cyber resilience goals

• Regularly presents detailed cyber resilience insights, risk assessments, and KPI-driven analyses to customers, fostering strong relationships and familiarity with key customer contacts

• Develops and delivers effective visualizations and presentations, clearly communicating cyber resilience threats, vulnerabilities, and success metrics relevant to customer objectives

• Creates and distributes regular reports highlighting cyber threat trends, KPI performance, and actionable insights through reporting tools such as Google Sheets and/or Microsoft Excel, Google Slides and/or Microsoft PowerPoint, and Google Looker Studio

• Delivers additional strategic value to premium support customers through close coordination with the extended Customer Experience team, aligning support with customer success goals

• Prioritizes analysis in support of customer needs across both pre-sales (POV) and post-sales engagements

• Comfortable presenting cyber resilience score analysis, data-driven insights, and KPI metrics in various formats including spreadsheets and comprehensive whitepapers

• Acts as a proactive change agent, driving continuous improvement and innovation in cyber resilience support methodologies and practices

• Independently leverages exceptional attention to detail and advanced knowledge of cyber resilience to deliver precise, actionable insights aligned with customer success metrics

• Addresses diverse and complex cyber resilience challenges, evaluating multiple identifiable factors to derive actionable recommendations for customers

• 3 – 5+ years’ experience in a similar data analytics role as Risk Analyst / Resilience Analyst OR have equivalent technical competence and experience in education

• Has a mature understanding of data structures, relational databases, and SQL (Structured Query Language), Snowflake, and Google Looker. This includes the ability to develop queries for standard uses

• Familiarity with cyber industry standards and frameworks such as MITRE, DORA, etc

• Employs working knowledge of account structure, goals, and customer challenges to complete service deliverables

• Adept with Product and Sales department internal processes and procedures. Proficient in analytical tools and techniques

• Prioritizes project work independently, works with team and manager to understand impact across roadmap priorities

• Proven passion and expertise for the discipline in Data Profiling, Data Analysis, Research

• Industry or Vertical expertise: highly regulated industries or critical infrastructure segments

Immersive’s growth has been fueled by the values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.

• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.

• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes

• One Team - We are a talented global team working together to achieve our vision.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, and rewards for doing great work and living our values

• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support

• Save for the future with a 401K match of up to 5% – effective immediately

• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.

• Flexible and remote working, so you can work when and where you work best

• Career and learning development through the platform and our Learn Anything fund

• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station

• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Immersive’s commitment to fair and equitable compensation practices means that our compensation & benefits team prices each individual role before it is opened. Each team member is eligible for a compensation plan made up of a base salary + bonus (either annual or variable commission, depending on role)  + equity. We expect most candidates for this position to fall within a base salary range of $138,175 - $198,348, though the specific package will vary based on a candidate’s qualifications, skills, competencies, location and experience.

Find out more at https://careers.immersivelabs.com