Landlord Support Specialist

Description

LANDLORD SUPPORT SPECIALIST

THERE’S NO PLACE LIKE HOM – LOS ANGELES

Join us as we expand our efforts to end homelessness.

As a national leader in housing programs administration, HOM, Inc., is dedicated to building communities where the promise of home is a reality for everyone. We believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. In Arizona we work to end homelessness through centralized housing program administration for our provider partners, guiding new property owners/managers through the financial benefits of housing programs, and advocating among local leaders for increased funding and supportive services. Our team engages in meaningful work that advances our mission. Now, we get the opportunity to expand this mission in Los Angeles as the centralized financial assistance administrator for Los Angeles Homeless Services Authority's Time Limited Subsidy (TLS) programs.

Recognized as one of the Top 100 Companies to Work for in Arizona, HOM is proud to bring its people-first culture to California. We offer opportunities to make a real impact, alongside generous pay, benefits, work/life balance, and ample PTO—just a few of the reasons why there’s no place like HOM.

The Landlord Supports Specialist supports the successful participation of property owners and managers in the Time Limited Subsidy program. This role is responsible for onboarding new residential property partners, verifying ownership documentation, and maintaining accurate and up-to-date records in platforms such as Padmission Journey and Padmission Connect. The Landlord Support Specialist serves as a point of contact for property partners, providing technical assistance, coordinating updates and transitions, and ensuring that all information is complete and in compliance to support efficient and timely rental assistance payments.

Primary Job Responsibilities

Property Engagement and Program Support

• Guide new property owners/managers through the onboarding process, including documentation submission and program orientation.
• Verify ownership details against assessor databases and review property management agreements.
• Provide technical support to property owner/managers using Padmission Connect and ensure users can update property listings, contact information, and vacancies accurately.
• Maintain ongoing communication with property partners to support participation and answer inquiries related to platform use, documentation, or program requirements.
• Collaborate with internal teams to address discrepancies and facilitate seamless updates that ensure property payment readiness and adherence to compliance requirements.
• Attend outreach events or meetings as needed to promote engagement and system literacy.

System Management and Data Integrity

• Build and maintain records for property ownership, management, and entities in both Padmission Journey and Padmission Connect.
• Upload, organize, and manage required ownership documentation for each owner/manager and property entity.
• Process changes in ownership and property management to ensure continuity in account access and accurate payment processing.
• Monitor property-related data for completeness and accuracy in system platforms.
• Ensure all owner/manager and property profiles meet documentation requirements.

Requirements

Requirements

Essential Skills

• Demonstrated expertise in property management and housing programs, with the ability to assess maintenance needs, engage landlords, and support housing stability through informed, customer-focused service.
• Excellent attention to detail and ability to manage high volumes of data and documentation.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Skilled in using and troubleshooting software platforms and providing support to external users.
• Clear and professional written and verbal communication skills for engaging with both internal and external stakeholders.
• High-level interpersonal skills to collaborate effectively and build relationships with various stakeholders.
• Strong sense of ownership and accountability for work processes and outcomes.
• Advanced problem-solving skills and adaptability in a fast-paced, mission-driven environment.

Other Requirements

• This role will have access to sensitive data, including Personally Identifiable Information (PII) and Protected Health Information (PHI), and must adhere to HOM Security and Privacy Policies.
• Must demonstrate HOM’s core competencies: Emotional Intelligence, Expertise, Ethics, and Excellence.
• Valid California driver’s license and up-to-date automobile insurance.
• Willingness to perform other work-related tasks as needed or assigned.
• Must be able to travel locally as needed for events, training, and site visits.
• Ability to lift to 30 lbs. on a regular basis.

Education and Experience

• High School diploma or GED equivalent required.
• An associate or bachelor’s degree in business, human services, public administration, or related field preferred.
• Minimum of two (2) years of experience in housing-related roles such as landlord engagement, affordable housing programs, or customer-facing support.
• Minimum of five (5) years of experience with residential operations or property management, specifically involving property oversight and cost assessment.
• Knowledge of LAHSA programs, housing subsidies, or landlord incentives is desirable.
• Equivalent combination of education and relevant experience may be considered in lieu of a degree.

LEARN MORE ABOUT US

Taking care of people is central to our work, which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical, dental, and vision benefits, HOM also provides employee assistance programs for physical and mental well-being.

SAVINGS

In addition to competitive pay, save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life, disability, and accident insurance, and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse, we offer generous paid time off (PTO).

FUN

At HOM, we’re not afraid of hard work, or a good time! To keep our team strong and connected, our employee-driven Culture Committee strives to provide engaging opportunities all year round. Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Equal Opportunity Employer:

HOM, Inc. is an Equal Opportunity Employer, including disability/vets. HOM, Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at [email protected].