Knowledge Manager

Position Overview

ANSER is seeking an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, California. In this key role you will establish, implement, and maintain effective processes for capturing, organizing, managing, and disseminating program information and organizational knowledge. You will play a critical role in ensuring leadership and program teams have timely access to accurate, relevant, and well-organized information to support mission execution, collaboration, and informed decision-making.

Day-to-Day Responsibilities

• Develop, implement, and maintain knowledge management processes, procedures, and organizational practices to improve the collection, organization, accessibility, and dissemination of program information.
• Collect, organize, analyze, and maintain information from multiple Government organizations, program offices, functional areas, and mission partners.
• Develop and maintain knowledge repositories, SharePoint sites, shared workspaces, databases, trackers, libraries, and other information management tools.
• Establish and maintain standardized processes for document management, information sharing, records organization, and version control.
• Identify opportunities to improve information flow, collaboration, workflow efficiency, and access to organizational knowledge.
• Capture and document organizational processes, lessons learned, best practices, decisions, and other institutional knowledge.
• Develop and maintain dashboards, reports, status trackers, and other knowledge products to support program execution and leadership decision-making.
• Consolidate information from multiple sources and transform complex or disparate data into clear, concise, and actionable products.
• Support the development and maintenance of standard operating procedures (SOPs), process guides, reference materials, briefing products, and other organizational resources.
• Coordinate with Government stakeholders, contractors, and mission partners to collect, validate, organize, and disseminate information.
• Monitor information repositories and knowledge products to ensure accuracy, completeness, currency, and appropriate access controls.
• Support senior leadership by providing timely access to relevant program information, historical data, documentation, and organizational knowledge.
• Establish and maintain taxonomies, metadata, naming conventions, and other standards to improve information discoverability and usability.
• Identify gaps, redundancies, and inconsistencies in program information and coordinate corrective actions.
• Manage sensitive and classified information in accordance with applicable security, information management, and access-control procedures.
• Utilize Microsoft Office Suite and other Government-approved collaboration and knowledge management tools to develop and maintain professional-quality products.
• Perform additional knowledge management and program support duties as required to support the mission.

Required Qualifications

• Active Top Secret/SCI eligibility (TS/SCI).
• Master's degree from an accredited college or university.
• 10+ years of experience supporting Department of Defense (DoD) information technology, knowledge management, information management, or related mission support activities. Experience supporting NRO, NSA, and/or NGA organizations is acceptable.
• Demonstrated experience creating, administering, and maintaining Microsoft SharePoint sites and managing associated data storage.
• Experience supporting SharePoint site reorganization, content updates, permission management, site creation, deletion, and renaming.
• Experience supporting data migration, data cleanup, content organization, and end-user assistance within SharePoint or similar collaboration environments.
• Experience with process engineering, design, and implementation, including the development and improvement of out-of-the-box processes and workflows.
• SCRUM Master-level competency with Atlassian Jira and Confluence.
• Experience administering Atlassian Jira user groups and project roles, as well as configuring Jira workflows and dashboards.
• Experience supporting Jira and Confluence environments to facilitate collaboration, workflow management, information sharing, and organizational knowledge management.
• Experience providing basic troubleshooting and technical support to end users for SharePoint, Jira, Confluence, and related collaboration tools.
• Strong understanding of information organization, data management, collaboration, and knowledge-sharing practices within a DoD environment.
• Demonstrated ability to manage multiple priorities, coordinate with users and stakeholders, and independently execute assigned technical and administrative tasks.
• Strong written and verbal communication skills, including the ability to explain technical processes and provide effective end-user support.
• Demonstrated ability to work effectively in a fast-paced, highly collaborative environment supporting classified space programs.