Key Account Manager Mid-Market - Pool

Within 1 month, you will:

• Become a Trello expert and get familiar with our product

• Learn to navigate Convexity, our working environment

• Meet the different teams at 360Learning

• Understand our customer lifecycle and renewal processes 

Within 3 months, you will:

• Take ownership of you 150+ clients portfolio of existing customers

• Segment and prioritize accounts using scalable tiering strategies

• Identify automation opportunities to drive renewals and upsells

• Work closely with Client Success Partners to collect customer insights and engagement signals

• Launch automated campaigns and structured outreach sequences

• Prepare scalable account review frameworks to identify growth opportunities

• Contribute to the generation of renewal and expansion pipeline across your portfolio

• Conduct presentations and demonstrations of 360Learning when required

Within 6 months, you will:

• Optimize renewal and upsell workflows through process improvements and automation

• Ensure accurate reporting and forecasting with your coach and Revenue teams

• Analyze customer usage data to proactively identify expansion opportunities and churn risks

• Build repeatable playbooks to improve portfolio performance at scale

• Consistently contribute to ARR growth targets through scalable account management initiatives

• Lead business negotiations for selected opportunities

Within 12 months, you will:

• Own and optimize the renewal strategy for your portfolio

• Drive upsell generation through automated and data-driven engagement plans

• Manage customer business relationships at scale while maintaining a high-quality customer experience

• Continuously improve operational efficiency and account coverage models.

• Become a key contributor to the company’s retention and expansion strategy

• Exceed your targets and contribute to the evolution of scalable customer growth strategies at 360Learning.

The Skill Set:

• 2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients)

• Previous experiences working in the SaaS industry

• Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness

• Active listening skills and a team player mindset

• Excellent written and verbal communication skills

• Native French and fluent English (B2+) proficiency

• Fluent English (US/UK) / B2 level or equivalent (FR)

• Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer:

• Compensation: Package includes base salary, a variable component and equity 📈

• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 

• Balance: Flexible hours, full remote work possible anywhere in France 🏠

• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The interview process:

1. Phone Screen with our Talent Acquisition Manager 

2.  Discovery Meeting with the KAM Mid FR Coach

3.  Case Study with the KAM Mid FR Coach and our VP Mid Market

4.  Clarification Meeting with a KAM Mid Market

5.  Culture Fit Meeting with our Chief Revenue Officer  

6. Ref Checks 

7. Offer!