IT Technician III - Mobility Support Desk

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Candidates must be willing to participate in at least one in-person interview.

Field teams and corporate personnel face ongoing technical friction that disrupts daily operations across nationwide operations. The Mobility Support Desk Technician addresses these operational challenges by managing the end-to-end device lifecycle and resolving critical mobile technology failures. Through immediate technical intervention and seamless provisioning, this role ensures uninterrupted connectivity for essential workforce tools.

What Success Looks Like (Objectives):

• Deliver one-contact resolution for technical inquiries and mobile issues across phone, email, and chat channels
• Diagnose and resolve software, hardware, and network failures across Android and iOS platforms
• Execute daily staging, MDM enrollment, QA testing, and software provisioning for new hire and replacement mobile devices
• Maintain data integrity across wireless carrier billing portals, Workspace One MDM, and ServiceNow systems
• Apply AI literacy tools to streamline mobile troubleshooting workflows and accelerate ticket resolution times

Core Skills and Competencies (What you'll bring):

• Advanced technical troubleshooting capabilities for mobile operating systems, hardware, and wireless network configurations
• Expertise in mobile device management platforms, software provisioning portals, and service desk management tools
• Strong analytical, root-cause problem solving, and customer service abilities with focus on precision
• Effective written and verbal communication skills across all organizational levels
• High adaptability and self-motivation to navigate fast-paced, dynamic operational environments
• Practical AI Application skills to enhance operational efficiency and automated diagnostic workflows

Minimum Requirements:

• Bachelor’s Degree or equivalent combination of education and experience
• 2 years of experience in mobile device management, technical helpdesk support, or IT operations
• Mobile Device Management (MDM) platforms such as Workspace One
• IT Service Management software such as ServiceNow
• Android and iOS enterprise deployment and support

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)