IT Systems Manager

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Job Disclosures:

Location: This position is on-site at our Los Angeles location. 

Compensation: The salary range for this position is $129,493 to $145,680.  Compensation is based on location and experience.  

Reporting to the Director of Facilities & Exhibition with an additional report line to the Director of IT, the IT Systems Manager will oversee all IT aspects of the Exhibit, remote locations and all events hosted by the facility as well as support the execution of all Exhibit projects and upgrades. Initially this position will work closely with the MW Inc. IT & Infrastructure team to learn Meow Wolf’s organizational IT standards, process, and culture. Will be expected to deal with a wide range of technical issues, and will benefit from a working knowledge of techniques, methods and standards of construction, electrical systems, computers, electronics, and emerging technologies.

The IT Systems Manager will manage, schedule, plan, and execute the operational, logistical, and financial aspects of the IT department. This role will involve project management, design, hands-on installation and completion of projects, upgrades, and maintenance. The IT Systems Manager under direction of the Director of Facilities and Exhibition will be responsible for coordination of all internal resources, corporate resources, in-house and contract vendors and contractors as needed.

Job Responsibilities:

Manage\maintain software and hardware for the following IT and Infrastructure systems at MW location in accordance with MW Inc. guidelines:

• Networking Hardware and Core IT Services

• Surveillance

• Access Control

• Point of Sale (PoS)

• Print/scan/copy

• Digital Signage

• Phones/teleconferencing rooms

• Network attached storage/backup device

• Cellular and UHF radio systems

• IT Software (user databases, security, monitoring, ticketing, etc)

• Staff computer support and training 

• Network Security

• Staff and Exhibit Computers

• Backup and Recovery of Exhibit Show System computers

• Establish day-to-day tasks and priorities. Coordinate long term priorities, efforts, and upgrades with MW location  & Infrastructure department; arranges for the repair and replacement within budgetary constraints; schedules and performs preventive maintenance on equipment.

• Interface with IT vendors (eg. Apple, Square, etc) as needed to coordinate deployment, service, and upgrades

• Purchasing and provisioning of all IT hardware (eg. servers, monitors, routers, WAPs, switches, cameras, etc.)

• Inventory of IT systems hardware at MW location in accordance with MW Inc. guidelines (eg. keyboards, monitors, routers, WAPs, switches, cameras, etc.): spec, order, track, deploy with coordination from MW Inc. IT Operations Manager as needed

• Manage and maintain all IT system(s) policy and documentation at MW location in accordance with MW Inc. guidelines. This includes but is not limited to network configurations, networked devices schedule, wiring plans, data sheet archive, and operations manuals. 

• Recruits, schedules, and directs the work of a team which includes Helpdesk Engineers or System Administrators to provide support to all operation and administrative teams

• Coordinate and Communicate with operations departments on network status

• Assist and Coordinate with Exhibit Tech Team on Show Systems maintenance

• Maintain the Exhibit and all back of house and technical spaces in a safe, organized, and clean state 

• Creates and maintains data to produce reports regarding expenditures, schedules, project estimates, and other matters.

• Determines the necessary technical support required from outside entities to support the in-house team

• Makes recommendations to the Director of Facilities & Exhibition regarding capital purchases of technical equipment, operating budgets and team training.

• Establishing and maintaining all IT safety protocols and procedures and building codes in compliance with state and federal rules and regulations. This role advances the organization by maintaining the highest level of services and support for employees and guests.

• Other duties as assigned. 

Required Qualifications:

• 3-5 years of experience working in IT operations

• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies

• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

• Strong critical thinking and decision-making skills

• Excellent project management skills and strong ability to prioritize

• Firm grasp on IT infrastructure and operations best practices

• Basic understanding of the OSI Model

• Thorough understanding of Information Technology fundamentals through both study and practice

• Strong technical skills and the ability to manage many different technical systems

• Strong organizational skills and the ability to manage deeply nested sets of requirements and dependencies

• High level of technical literacy, the ability to both manage and generally understand technical requirements

• Ability to adopt new pieces of software to achieve job responsibilities

• Strong work ethic, positive attitude, and ability to work collaboratively as part of a large creative team.

• Proactive/forward looking

• Analytical problem-solving skills

• Self-motivated, self-managing, patient with yourself and others

• Must be receptive to receiving direction and can perform well within a team environment

• Able to make solution-driven decisions in a fast-paced work environment

• Adaptable to changing needs and possess the ability to take on new tasks

• Bachelor’s degree or equivalent experience

• Current CompTIA A+ certification (preferred)

• Current Cisco Certified Network Associate (CCNA) certification (preferred)

Work Environment & Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.  

Work Environment:

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces. This job also operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may  include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   Must be able to lift up to 75 pounds at times.

All employees will comply with company and OSHA standard workplace safety protocols.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This is a full-time position that requires the ability to work a flexible schedule. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility:

This position does require supervisory responsibility. 

Travel: 

Travel is not required for this position. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Meow Wolf will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Ordinance.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION:  Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.  

• Medical Insurance options: PPO & HDHP*

• Dental and Vision Insurance*

• HSA, HRA, and FSA options*

• 401k Retirement Plan

• Company paid Life Insurance Policy and Disability Coverage(s)*

• Voluntary Critical Illness and Life Insurance Policies*

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch and Cafes

• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions

Please visit www.meowwolf.com/careers for more information.