IT Systems Administrator

MISO develops technology that elevates human lives in the commercial kitchen.

We’re engineering production-ready robotic systems that tightly integrate perception, real-time decision making, and electromechanical controls to automate the most dangerous, least desirable tasks in food preparation. That means building software that understands the physical world as it actually behaves, and hardware that can execute precisely in the face of chaos. Success is measured in uptime, throughput, and trust from our customers, not demos.

Our flagship platform, Flippy, is already operating in high-volume restaurant kitchens across seven states. Zippy, our Kitchen Intelligence software centralizes all operational data in our broader ecosystem, expanding the role of AI enabled autonomy in real-world operations. Backed by industry leaders, including Ecolab (NYSE: ECL), Miso combines the stability of a proven commercial product with the technical depth and ambition of a company passionately innovating to solve foundational problems in robotics and restaurant operations.

If you’re excited by hard constraints, real customers, and the challenge of making software and machines perform reliably where failure isn’t an option, you’ll find meaningful problems to work on here.
The Role
As the IT Systems Administrator, you will be responsible for sustaining and troubleshooting the networked devices and cloud-connected infrastructure that power our products and teams. You're a hands-on technical leader who works with our robot engineers and outside contractors to expand and maintain the infrastructure that enables our business. You will focus on systems-level thinking and allocate resources appropriately to support our products and users, as well as develop the next set of tools needed to grow at scale.
What You’ll Do

• Maintain and expand the organization's IT infrastructure
• Evaluate and implement projects that result in increased organizational efficiencies across all of Information and Data needs
• Manage our 24/7 IT support for both products and people.
• Iterate quickly without compromising quality and raise the bar on operational excellence
• Influence key decisions on architecture and implementation of scalable, reliable, and cost-effective engineering

Requirements

• Associate Certification or BS in Computer Science, IT, Networking,  or equivalent experience
• Experience with corporate AI and ML Governance and best practices
• 3+ years of experience in IT as Systems Administrator
• Proficiency with Linux, Windows, Mac OS
• Scripting in Bash and Python
• Networking, including wifi, IP routing, VPN, VLAN, VPCs, routers, firewalls.
• Cloud services such as AWS and GCP
• Google Workspace administration
• Slack administration
• Vendor management
• Experience using a ticket system (JIRA preferred) to manage work and track system changes
• Documentation of systems, processes, and procedures
• Training and technical guidance for end users (technical and non-technical)
• Strong communication skills and the ability to work under pressure
• Ability to manage multiple priorities and work independently
• Customer service orientation
• Available to work onsite daily in Pasadena, CA

Added Multipliers

• Information Security
• Compliance
• AWS access control (IAM)
• Github administration
• Meraki network administration
• Grafana dashboards
• AWS certification

Compensation
$80,000-$105,000  + Benefits
The stated compensation range reflects only the targeted base salary range for candidates residing in the Los Angeles Metro area and excludes additional earnings such as bonus and benefits. If your salary requirements fall outside of the range, we still encourage you to apply.
At Miso Robotics, we are committed to fostering an inclusive, diverse, and equitable workplace where every team member is valued and respected. We believe that diversity in our team drives innovation and creativity, which is why we strive to create a welcoming environment for everyone, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.