Provides onsite Level 1 and Level 2 technical support for Windows devices, Microsoft 365, Entra ID, Active Directory, and internal applications. Responsibilities include troubleshooting, account and access management, hardware deployment, onboarding and offboarding, inventory tracking, ticket documentation, and escalation of complex issues. The role requires strong customer service, organization, independent problem-solving, and the ability to work full-time onsite in Irvine while handling equipment weighing up to 50 pounds.
Description
Role Summary
Summary and overall objectives of the job.
If you are an IT Support Specialist in or near Irvine, CA and you are customer service oriented, highly organized, and experienced in troubleshooting common end-user issues while knowing when to escalate more complex problems as needed, and if you are looking for a place where you will be appreciated and rewarded, this role may be for you! Please read on:
At Rand Technology, we are looking to hire an onsite IT Support Specialist. In this role you will provide frontline technical support for employees, focusing on Level 1 and Level 2 support across a Microsoft-based technology stack, including Windows devices, Microsoft 365, and Entra ID/On-Prem AD.
*Please note that this role is onsite in our Irvine, CA Headquarters
*Please note that this role is NOT eligible for visa sponsorship.
Essential Functions
- Serve as the first point of contact for onsite IT support requests, resolving Level technical issues in a timely manner.
- Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
- Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
- Provide support for internal applications.
- Assist with user account setup, access management, and password resets.
- Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
- Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
- Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
- Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
- Coordinate with remote IT teams or senior administrators to escalate infrastructure or security-related issues.
- Ensure a high-quality onsite support experience for employees and visitors.
Core Competencies
- Strong knowledge of Windows operating systems and end-user troubleshooting
- Hands-on experience supporting Microsoft 365 applications and services
- Familiarity with Entra ID (Azure Active Directory) and identity/access workflows
- Excellent customer service and interpersonal communication skills
- Ability to manage multiple tickets and prioritize effectively in a busy onsite environment
- Experience with device setup, imaging, and basic endpoint management
- Detail-oriented with strong documentation and follow-through habits
- Comfortable working independently while collaborating with distributed IT teams
- Professional, dependable, and proactive approach to problem-solving
Requirements
- Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience).
- 1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
- Experience supporting Windows environments and Microsoft-based enterprise tools required.
- Familiarity with Microsoft 365 administration and Entra ID is strongly preferred.
- Ability to lift and move IT equipment up to approximately 25–50 pounds as needed.
- Must be able to work full-time on-site in Irvine, CA (Relocation assistance is not available for this role)
Rand Technology is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.
Rand Technology LLC Irvine, California, USA Office
Irvine, CA, United States
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