Provides end-user IT support, resolves service requests and incidents, documents solutions, manages IT assets, installs and configures systems, and supports security and compliance standards. The role requires expertise across Windows, macOS, mobile operating systems, Office 365, mobile device management, Active Directory, service desk tools, and AI-enabled IT operations. Strong customer service, communication, documentation, prioritization, and problem-solving skills are essential.
The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.
Your Role:
As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.
Responsibilities:
- Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
- Documents resolution of incidents and service request in the IT Service Desk Management system
- Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
- Support client system standards and security policies under the direction of management
- Track and maintain IT asset inventory
- Install and configure client systems and applications
- Maintain positive relationships with Faraday Future staff
Qualifications:
- Bachelor's Degree in Computer Science, Computer Information Systems or a related field
- 6+ years IT experience working as an IT Support Specialist
- Self-driven and highly passionate about customer-service orientation and providing excellent service
- Familiar with standard IT Service Desk department concepts, best practices, and procedures
- Experience with IT Service Desk and remote-control software
- Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
- Experience in Office 365, Mobile Device Management, and Active Directory
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
- Proven analytical and problem-solving abilities
- Experience working in a team-oriented, collaborative environment
- Strong written and verbal communications skills
- Strong documentation skills
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- A penchant for multi-tasking and self-starting
- A true sense of determination… and hopefully a sense of humor
IT Support Specialist
- Experience using AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performance
- Ability to apply AI tools to automate routine network and infrastructure tasks (e.g., log/traffic analysis, health checks, script generation, release validation)
- Strong understanding of secure and responsible AI usage, including validation of AI-generated outputs and protection of operational data
IT Microsoft Product Expert
- Experience leveraging AI capabilities within the Microsoft ecosystem (e.g., Microsoft Copilot, Power Platform AI, Azure AI services, intelligent automation tools)
- Ability to design and implement AI-enabled Microsoft solutions for workflow automation, collaboration, reporting, analytics, and knowledge management
- Strong understanding of AI governance, enterprise data security, and compliance within Microsoft environments, including validation of AI-generated outputs
IT Infrastructure Director
- Experience using AI-driven IT operations and service desk tools to improve ticket triage, incident resolution, knowledge retrieval, and end-user support
- Ability to use AI assistants to automate system administration, support workflows, reporting, and documentation
- Strong understanding of responsible AI practices, including confidentiality, data privacy, and validation of AI-generated outputs
Hourly Pay Range:
($32-$35/hour DOE), plus benefits and incentive plans
Perks + Benefits
- Healthcare + dental + vision benefits (Free for you/discounted for family)
- 401(k) options
- Casual dress code + relaxed work environment
- Culturally diverse, progressive atmosphere
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Faraday Future Los Angeles, California, USA Office
Los Angeles, CA, United States
Faraday Future Gardena, California, USA Office
18455 S. Figueroa St, Gardena, CA, United States, 90248
Similar Jobs
3D Printing • Aerospace • Hardware • Software • Manufacturing
Provide first-line technical support to employees, troubleshoot Windows and macOS systems, maintain computers and mobile devices, resolve ITSM incidents within SLA targets, manage onboarding and offboarding, perform hardware replacements and upgrades, and support multiple locations.
Top Skills:
Active DirectoryItsmJira Service ManagementLdapmacOSWindows 10Windows 11Zendesk
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Provide technical support for employees, executives, and clients across desktop systems, hardware, software, accounts, networks, VOIP, conference rooms, and remote environments. Manage onboarding and offboarding, inventory, ticketing, vendor coordination, endpoint security, identity systems, and technology testing. Document solutions, create user guides, support IT initiatives, and coordinate with DevOps and information security teams.
Top Skills:
Active DirectoryAntimalwareAntivirusApple TvC++CrestronDropboxEndpoint SecurityGoogle AdminGoogle WorkspaceMac MinimacOSMS OfficeMicrosoft SccmWindowsMobile Device ManagementNetwork SystemsOktaPowershellPythonServicenowVoipWindows ServerZendesk
Professional Services • Transportation • Consulting • Industrial
Provides frontline IT support for hardware, software, network, and system issues. Responsibilities include help desk ticket resolution, incident documentation, onboarding and offboarding, account and equipment setup, workstation deployments, installations, technical training, inventory tracking, and support for meetings and special projects.
Top Skills:
Endpoint Management ToolsExcelFreshdeskIp AddressingLan/WanMicrosoft Office 365Microsoft Windows 10Microsoft Windows 11OnedriveOutlookPowerPointRoutersServicenowSwitchesTeamsVpnWireless NetworkingWord
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
