The IT Support Specialist provides level 2 help desk support by answering technical questions, troubleshooting, and guiding users. Responsibilities include documenting issues, recommending IT improvements, and participating in employee training.
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Position Summary:
The IT Support Specialist is part of our Employee Technology Enablement team, which owns IT support, from onboarding new employees to supporting our existing employee base across the US and Mexico. As an IT Support Specialist, you need to demonstrate competent IT literacy and ability around applications and systems. You will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems. Goodleap is seeking candidates with both interpersonal skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.
Essential Job Duties & Responsibilities:
- Provide assistance for items escalated to level 2 help desk support.
- Answer staff questions about all company-supported hardware and software.
- Provide creative solutions for difficult, complex ongoing problems.
- Document problems, resolutions, and activities for future reference.
- Identify, analyze, and provide preventative solutions for problematic trends.
- Recommend improvements to IT operations and processes.
- Apply knowledge of enterprise-level, IT best practices.
- Automate to improve quality and reduce overhead.
- Provide technical training and new hire orientations as required.
- Participate in projects, tasks, and responsibilities including emergencies.
- Perform hardware and software installations.
- Maintain inventory by placing orders and tracking hardware and software.
- "Own" IT by having pride in your high-quality work.
- Display absolute integrity and discretion in performing support responsibilities.
- Other duties as assigned.
Required Skills, Knowledge & Abilities:
- Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
- Solid knowledge of general office software: Windows 10, 11, MS Office, etc.
- Knowledge of company-supported applications such as Office 365, Exchange, Active Directory, DNS, and virtual machines.
- Experience with desktop hardware, software applications, operating systems, and LAN connectivity.
- Experience with Office 365 integration is a plus!
- Ability to learn and support new software.
- Microsoft certifications are desired, but not required.
- 3-5 years of professional experience.
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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Top Skills
Active Directory
Dns
Exchange
Lan
MS Office
Office 365
Windows 10
Windows 11
GoodLeap Irvine, California, USA Office
22 Executive Park, Irvine, CA, United States, 92614
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
