The IT Support Specialist III manages Help Desk operations, resolves IT issues, supports hardware/software, and trains staff. They enhance IT performance and assist in network troubleshooting.
Job Description
The IT Support Specialist III operates as a primary contact for Help Desk operations. They are responsible for the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards. The IT Support Specialist III will interact with the divisions to resolve any higher level IT related issues including troubleshooting and improving our network infrastructure and the management and administration of it. They work with vendor support contacts to resolve technical problems relating to both hardware and software. The IT Support Specialist III is expected to help train and orient staff on the use of hardware and software. This is a full-time position with hybrid and on-site opportunities available.
Responsibilities
- Setting up and maintaining workstations and software for new and existing staff
- Training new peers and Junior IT Support Specialists
- Providing break-fix support for desktops and OS
- Providing support for desktop applications and software
- Providing support for system devices such as printers, mobile phones and tablets
- Researching and implementing new technology to help IT run smoothly and efficiently
- Adding, updating, or disabling user accounts, password resets in Active Directory
- Responsible for the inventory of hardware and software system
- Troubleshooting technical problems with network connections
- Escalating issues unable to be resolved to the Tier IV IT Support Specialist
Requirements
- 4-7 years’ experience in Information Technology
- Familiar with Windows and Mac OS
- Able to setup and debug laptop, workstation hardware
- Effective communication and interpersonal skills
- Ability to diagnose and solve issues efficiently and completely
- Ability to work well independently once given projects or actions to solve
- Customer service experience
- Preferred:
- Bachelor's degree in (Computer Science, Management Information Systems (MIS), Computer Information Systems, or a related technical field)
About Us
Who are we?
Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
Why Choose Inductive Automation?
Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.
We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.
The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.
Benefits and Perks
100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.
Paid Time Off: Receive paid holidays, vacation, and sick time.
401k with Match: Save for the future with our company-matching 401k program.
World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.
Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire.
Top Skills
Active Directory
macOS
Windows
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