IT Support Engineer

About Us

At Zevia, we’re creating a world of better-for-you flavor—better for people and the planet. Our team is made up of courageous challengers and tenacious builders who are passionate about our mission. We’re solutions-oriented, always improving, and we operate with a healthy thirst for risk. We believe in staying true to our convictions while continuously learning and evolving.

At our core, we are people-centric. We care deeply, lead with empathy, and operate as one team—no egos, just a shared purpose. We strive to reflect the diversity of our consumer base within our organization and foster a culture of empathy and humility.

Together, we aim to impact global health, provide affordable better-for-you products, and protect the planet by reducing plastic.

We’re fighting the good fight to change the beverage industry for the better — and we’re just getting started.

Summary

The IT Support Engineer is responsible for supporting all information technology systems within the Zevia information technology (IT) ecosystem. This role will support and, in some cases, lead the development, testing, and/or implementation of new software programs and applications.  This role will also serve as the primary help desk contact, facilitating end user support and running day-to-day operations. The role will work regularly with all business functions to ensure continuity of service and process efficiency. Responsibilities include tiers one (1) and two (2) support, vendor engagements, learning new software, and solving technical challenges.  This role will help build a solid infrastructure, improve operations, and take our business to the next phase in systems and business process maturity.

What You’ll Do 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform day-to-day operations, maintenance, change requests, and support requests for all systems, storage, files shares, networking, wireless, telephony, and security in the IT ecosystems.
• Handle change management (e.g., communication, training, and documentation) for systems/network/security/end user hardware/software.
• Work with users across the organization to solve data and technical issues.
• Create and maintain relevant systems and process documentation, including system configurations.
• Resolve all hardware/software problems by either fixing the problem or escalating to the appropriate resource.
• Work, track, and document cases from beginning to resolution.
• Deploy and maintain organization of equipment and inventory, including monitors, docking stations, peripherals, conferencing equipment, and other equipment as required.
• Train users of systems as necessary.
• Continuously evaluate and optimize systems.
• Participate in, and sometimes leads cross functional projects.
• Participate in twenty-four-hour, seven day per week (24/7) IT support rotational “on-call” coverage, including holidays, for both applications and select infrastructure components.
• Perform other duties as assigned.

What We're Looking For

• Two (2) years of experience in a corporate help desk support role or degree in technology.
• High proficiency working with and troubleshooting Windows, MacOS, Android, iOS, and printers.
• Basic literacy in Office 365, Intune, Windows Server, Active Directory, networking, switches, printers, and security best practices.
• Problem solving skills and analytical thinking.
• Strong verbal and written communication skills.
• Able to liaise across different departments, third party partners, and business disciplines.
• High level of courteous customer service, including during high pressure situations.
• Able to manage multiple simultaneous projects requiring frequent communication, organization/time management, and problem-solving skills.

Supervisory Responsibility

This position has direct supervisory responsibility.

Work Environment

This job operates in a professional office environment and leverages technology for a hybrid work schedule (office and remote). This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to fifteen (15) pounds and occasionally lift and move up to fifty (50) pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

Full-Time Exempt

Travel

This position may require ad hoc travel, per business need.

Work Authorization/Security Clearance

Must be eligible to work in the U.S.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer

• A collaborative environment, where everyone contributes and delivers
• A place where you can grow, develop and learn
• Competitive compensation that includes a base salary, discretionary bonus and stock options. See below for range.
• A comprehensive benefits package which includes:
  • An array of medical plans
  • Dental
  • Vision
  • Group Life Insurance
  • Short-term disability + Long-term disability
  • Flexible Spending Accounts: Medical, Dependent and Limited Use
  • Health Savings Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Legal Insurance
  • Travel Assistance
  • Employee Assistance Program
  • Pet Insurance
  • 401k Plan (Traditional and Roth)
  • Vacation, Personal/Sick Days, and Holidays
  • Professional development contributions
  • And of course, all the Zevia you can drink!