Provide onsite and remote technical support for desktops, laptops, peripherals, and conference room/video conferencing systems. Troubleshoot hardware, software, and basic network issues, manage and resolve ServiceNow tickets, perform system maintenance and hardware replacements, maintain IT inventory and documentation, set up/relocate workstations, deliver basic end-user training, and support IT projects and onsite events.
Our client, a world leader in Semiconductors, is looking for an "IT Support Analyst" for Milpitas, CA
Duration: 12+ Months (Potential Extension)
Pay Rate: $38/hr on W2 with medical benefits, Paid sick leave and 401K
Job Description:
We are seeking a customer-focused Computer Support / IT Support Analyst to provide onsite and remote technical support in a corporate environment. This role involves troubleshooting hardware and software issues, supporting conference room technologies, managing IT tickets, and maintaining IT documentation and inventory.
- Provide onsite and remote technical support for desktops, laptops, and peripherals.
- Monitor and resolve ServiceNow (SNOW) tickets in a timely manner.
- Troubleshoot hardware, software, and basic network issues.
- Support Zoom conference rooms, video conferencing systems, and onsite events.
- Install, configure, and maintain computers, printers, and related equipment.
- Perform system maintenance, updates, virus scans, and hardware replacements.
- Maintain IT inventory and asset records.
- Set up and relocate workstations as needed.
- Document IT procedures, troubleshooting steps, and support processes.
- Provide basic end-user training and assist with IT projects as required.
- Hands-on experience providing IT support in a corporate environment.
- Experience supporting Zoom or video conferencing systems.
- Strong troubleshooting and customer service skills.
- Ability to communicate technical issues clearly to non-technical users.
- Familiarity with ITIL and ITSM best practices.
- Ability to work independently and manage multiple tasks effectively.
- 3+ years of IT support experience.
- Basic networking knowledge.
- Experience supporting Mac systems.
- Experience troubleshooting conference room technologies.
- Bachelor’s degree or equivalent experience preferred.
Our Company Benefits include: Healthcare, Paid Sick leave & 401k
Thanks and Regards,
DAWAR CONSULTING
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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