Respond quickly to inbound calls, chats, and emails, convert leads to confirmed appointments or hand off to Sales Consultants, maintain contact and appointment metrics, log all customer interactions in LSMS, and complete daily contact tasks.
Dealership:L0516 Ford of Downtown LAFord of Downtown LANow Hiring: Internet Sales Representative
What You'll Do
- Answer all incoming calls and chat/call requests within 10 seconds.
- Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC’s auto-response).
- Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
- Speak with at least 75% of all assigned leads.
- Set confirmed appointments with at least 60% of the leads you make contact with.
- Maintain a 60% show rate with those appointments.
- Record every contact you have with customers, regardless of source or type, in the LSMS.
- Complete 100% of your daily scheduled contact tasks.
- Other duties as assigned.
What You'll Bring
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Mathematics – ability to solve basic math calculations
- Basic Computer skills
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The CA base pay range for this position is $17.87 - and is a draw against individually earned commission and performance incentives. The position is also eligible for bi-weekly commission + benefits. Our hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum hourly range for new hire rates for the position.
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Convert online leads into vehicle sales by contacting customers via phone, text, and email. Provide excellent customer service, follow up consistently, and work showroom hours (Wed–Sun). Automotive or sales experience preferred; performance-based incentives available.
Automotive • Professional Services • Retail • Transportation
Respond to incoming phone, chat, and email leads; record contacts in the lead management system; contact assigned leads; convert opportunities to appointments or escalate to a Sales Consultant.
Automotive • Professional Services • Retail • Transportation
The Internet Sales Representative answers incoming calls and chat requests, records contacts, converts sales opportunities into appointments, and contacts assigned leads.
Top Skills:
Lead Management System
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