INTERNAL APPLICANTS ONLY - Customer Support Group Coordinator (Hybrid)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

In this role, you’ll be the organized center of gravity for our Customer Support Group—the person who keeps installation and service projects moving smoothly from start to finish. You’ll coordinate internal teams and outside vendors, keep project records and finances accurate, arrange travel and resources, and make sure everyone involved has the right information at the right time. It’s a fast-paced, wear-many-hats role for someone who loves bringing order to a lot of moving parts—and your work helps get the products that support teachers, families, and children exactly where they need to be.

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day on the job looks like this:

• Help book and coordinate installation and service projects from start to finish—tracking timelines and quality, and flagging issues early so delivery stays smooth
• Coordinate internal labor and scheduling across multiple concurrent projects, and arrange employee travel including flights, hotels, and rental cars
• Work with third-party vendors to arrange and book services, and serve as a reliable day-to-day point of contact for labor teams and service providers
• Keep project records accurate and up to date in Salesforce—labor assignments, service bookings, and order details—and reconcile orders as each project wraps
• Handle the numbers behind each project: process payroll, mileage, and expense reimbursements for the internal labor team, reconcile vendor invoices, and track expenses to help keep projects on budget
• Keep everyone in the loop—share employee updates on process, training, and project details, coordinate cross-team meetings, and write clear, professional correspondence for internal and external partners

Got the skills and experience? Here’s what we’re looking for:

Required

• High school diploma or equivalent
• 1+ year of project or operations coordination experience
• 1–2 years of administrative or professional office experience, ideally including customer service
• Strong administrative and organizational skills
• Proficient in Excel, Word, and Outlook
• Clear, professional written and verbal communication

Preferred

• Knowledge of Salesforce.com and SAP
• A college degree

What Sets You Apart

• You’re incredibly organized and stay calm under deadline pressure, with a knack for juggling many moving parts at once
• You bring a strong sense of urgency and a genuine, pitch-in-where-needed attitude
• You love helping people and take an egoless, collaborative approach to getting great work done
• You catch the small details and solve everyday problems with sound, practical judgment

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $20.19-$23 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.