Integrations Manager

We’re looking for an Integrations Manager to help scale the future of Navan’s integrations and ensure our customers realize the full value of our platform. In this role, you will become a subject matter expert in Navan’s integration ecosystem — from HRIS provisioning and SSO to reporting APIs/SFTP — and guide customers through every stage of the integration journey.

You will partner directly with internal teams and customer IT stakeholders, ensuring integrations are implemented smoothly, issues are resolved quickly, and usage of Navan is maximized. As an integrations SME, you will collaborate closely with Account Managers, Product, Engineering, and Sales to deliver on the integrations we have today and help shape the future of Navan integrations to be more self-service, less error-prone, and easier to manage at scale.

You’ll contribute to documentation, lead trainings and office hours for Account Managers, and support sales conversations when integration expertise is required. Your ability to troubleshoot, communicate effectively, and build cross-functional relationships will make you a key driver of our customers’ success with Navan integrations. Within your team, you will give feedback that ensures the overall integration process at Navan continues to improve. 

What You'll Do:

• Apply your technical and troubleshooting skills to customer engagements, including new implementations, recent launches, and ongoing support for live customers.
• Own setup steps, ensuring successful and timely completion of integrations.
• Investigate integration issues by using logs, and explain root causes to customers and internal stakeholders in clear, easy-to-understand language.
• Partner closely with Account Managers (AMs) to answer integration questions.
• Collaborate with Product and Engineering teams by raising detailed Jira tickets, providing feedback on enhancements, and helping resolve escalated issues.
• Write, edit, and maintain technical documentation to improve customer and internal self-service, with a focus on HRIS, SSO, reporting APIs, and Calendar integrations.
• Lead and participate in internal office hours and training sessions to upskill Account Managers and expand integration knowledge across the company.
• Champion the self-service vision by identifying common customer pain points, patterns, and opportunities for automation or simplified processes.

What We're Looking For:

• Customer-facing experience
• Minimum 2 years working in a role that interacts directly with customers (Customer Success Manager, Technical Account Manager, Integrations Consultant, etc). 
• SaaS experience: 
• Minimum 2 years in an integration role at a SaaS company.
• Familiarity with how Sales, Product, and Engineering functions interact in a software organization.

Technical knowledge:

• Basic understanding of APIs, SFTP, and data mapping concepts.

Career mindset:

• Detail-oriented, with an eagerness to expand technical skills.
• Growth-oriented, open to learning and training.

Problem solving:

• Strong analytical and troubleshooting skills.
• Able to think in terms of technical processes and debug integration issues.

Communication:

• Clear and effective written and verbal communication.
• Ability to explain technical concepts in audience-appropriate terms.

Bonus:

• • ERP experience:
    • 2 years in a customer-facing role assisting with ERP integrations
    • Experience with ERP systems and understanding of how data is ingested into them
    • Direct experience integrating with major ERP systems (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics)
  • Basic SQL knowledge (e.g., performing joins between tables)
  • Coding language experience.