As an Inside Sales Specialist, engage with customers to explain offerings, close sales, and retain clients through effective communication and objection handling.
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Overview:
-Work Arrangement: Remote, Contract
-Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST (includes two 15-minute breaks and a one-hour lunch)
As an Inside Sales Specialist, your primary responsibility is to engage with prospective and existing customers, helping them understand our offerings and guiding them through the buying process. You’ll be handling a high volume of calls each day, connecting with customers at various stages: from first interest to post-purchase. You'll also work to retain business by supporting customers who may be considering cancellations or refunds.
This role plays a big part in both revenue growth and customer satisfaction. Your ability to confidently communicate, handle objections, and stay motivated in a fast-paced environment is key to your success.
This is a fast-paced, phone-based role that requires energy, focus, and adaptability. You’ll be part of a team that values coaching, collaboration, and performance. We work in a feedback-rich environment, and your contributions directly impact both our customers’ experience and the success of the sales team.
What You'll Do:
- Being the first point of contact for potential and current customers—clearly explaining products, pricing, and payment options.
- Closing sales, entering orders, and identifying opportunities for upselling and cross-selling.
- Following up on leads, incomplete transactions, and interested customers who haven’t yet purchased.
- Speaking with customers requesting cancellations or refunds and working to retain those sales when possible.
- Using a value-based approach to handle objections and lead customers toward positive outcomes.
- Maintaining a consistent daily call volume with a focus on professionalism and performance.
- Logging all customer interactions and outcomes accurately in Salesforce.
- Leveraging our real-time AI sales tool to support conversations and stay compliant.
- Participating in regular coaching sessions (all calls are recorded and may be monitored live).
- Collaborating with teammates and leadership to achieve both individual and team sales goals.
- Supporting other team or department tasks as needed.
What You'll Need to be Successful:
- At least one year of experience in inside sales, customer enrollment, or a similar role focused on closing sales and customer engagement.
- Strong communication skills—confident on the phone and able to build rapport quickly.
- A track record of meeting (or beating) sales goals in a fast-paced, high-volume setting.
- Experience managing objections and retaining customers who are hesitant or looking to cancel.
- Ability to identify customer needs and tailor your approach to each conversation.
- Comfort working with tools like Salesforce, Microsoft Office, and other common platforms.
- Strong organization and time management skills—you’ll need to juggle multiple priorities effectively.
- Resilience and adaptability—you’re comfortable with change, feedback, and continual growth.
This description outlines the main expectations for your role, but responsibilities may evolve as business needs shift. Flexibility and a willingness to pitch in wherever needed are essential to our shared success.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Top Skills
MS Office
Salesforce
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