Inside Sales Campaign Specialist

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The Inside Sales Campaign Specialist (CS) role is a position responsible for supporting prospecting activities and managing customer account relationships and in a defined territory. The CS will educate current and prospective clients and drive adoption of Biologics’ value-added services that will enhance customer efficiencies, while driving increased referrals to Biologics. Along with business development responsibilities, the CS is a critical role within the Provider Sales Organization of Biologics that is responsible for managing potential services issues affecting providers and patients so that exceptional customer service is delivered and, as a result, referrals grow. As key contact for Healthcare Providers (HCPs), the CS reduces the workload of those within the pharmacy operations and on the Provider Sales Team by responding to customer inquiries and promoting repeat referrals.

The CS will develop and support the relationship between Biologics and the individual customer at multiple levels; including prescribers, nurses, and pharmacy staff, assisting the customer in maximizing the various Biologics products and services they currently use and working with the customer to identify areas of need where additional solutions may enhance patient care. This will also entail developing and maintaining a productive working relationship with all pertinent internal departments/teams as well as ensuring all internal stakeholders are working in conjunction with each other to meet the overall agreed upon goals and strategies for the customer.

The CS is responsible for maintaining communication with key customers by developing close business relationships to sustain valued partnerships, monitoring market conditions while remaining alert to opportunities and to ensure on-going account servicing in a manner that maximizes customer satisfaction while favorably positioning Biologics as the market leader for oncology or rare specialty pharmacy needs.

This person works collaboratively with the field-based sales, sales support, and operational teams to ensure the smooth transition of a pharmacy prescriber target to a long-term pharmacy client.

This individual will have working knowledge of the entire range of pharmacy services. They are motivated by working in a team environment for the collaborative achievement of sales goals. This person will exhibit strong phone etiquette skills and complete a significant volume of impactful customer engagement activities daily. The CS is responsible for the office staff education, problem resolution and overall customer satisfaction. He or she is comfortable with managing multiple priorities in a fast-paced environment. Driven to provide customer satisfaction, deepen engagement, and promote client loyalty.

The ideal candidate is passionate about delivering exceptional customer service and does do while promoting McKesson’s ICARE and ILEAD principles both internally and externally.

• Hybrid – Wednesday and Thursday in the office/Monday, Tuesday, and Friday work from home.

• Shift 8:00am - 5pm CST. These hours may vary depending on what time zone is supported.

Key Responsibilities

• Business Development, Client Retention and Growth Successfully manages an assigned sales territory by driving the sales process to expand value added services, expand wallet share, and increase overall referrals to Biologics. Grows market share through strategic acquisition of new business that meets or exceeds sales objectives.  Collaborates with other business functions within the organization to drive integrated selling opportunities/solutions to closure. 

• Customer Experience Interpret, analyze, and deliver Quarterly Business Reviews to assess customer needs and present value-added services of Biologics to key decision makers. Analysis of sales reports and customer trends to proactively identify and capture opportunities. Develop a knowledge base of the marketplace, business environment, account dynamics and customer concerns to deepen customer relationships. Share best practices with team members to enhance skills of others, improve and increase leadership/mentor skills.

• Support New Drug Launches Participate in all pre-launch training to develop deep understanding of new drug or campaign profile, identify likely prescriber targets, and perform education outreach to capture new referral opportunities and broaden prospect pipeline.

• Issue Resolution Partnering with Operations, proactively intervenes on potential service issues. Escalates urgent matters as needed to maintain exceptional customer service. Provides feedback to HCPs on escalated cases and determines corrective action to avoid repetitive errors.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education

Bachelor’s degree or higher preferred in healthcare or business-related field or equivalent experience.

Critical Skills

• Knowledge of healthcare terminology and experience in a healthcare environment.

• 3-5 years of experience working in Pharmacy operations, customer service, or oncology or specialty sales.

• Understands the sales cycle and process.

• Understands patient’s clinical, financial, and emotional needs related to specialty pharmacy.

• Consultative selling experience to a clinician demographic highly preferred.

Additional Skills

• Highly motivated and committed to excellence with a positive attitude.

• Strong organizational skills, ability to prioritize and work under pressure and multi-task effectively.

• Proficiency in Microsoft applications.

• Exceptional written and verbal communication skills; excellent customer service skills.

• Account Management experience preferred.

• Ability to effectively build rapport and create relationships with Health care providers and internal staff.

• Client-focused service mentality with sense of urgency to resolve issues.

Working Conditions

• Hybrid – Wednesday and Thursday in the office/Monday, Tuesday, and Friday work from home.

• Shift 8:00am - 5pm CST. These hours may vary depending on what time zone is supported.

• Travel to current/potential customer sites, clinician meetings and company events up to 10%.

• Current driver’s license required.

• General office demands.

• Physical ability to travel; Flying, driving.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.  In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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