Supports branch sales operations by handling customer inquiries, orders, complaints, and follow-up. Prepares invoices, contracts, pick lists, packing lists, returns, and related sales documents. Coordinates communication among customers, branches, outside sales representatives, and shop or yard operations. Escalates unresolved issues, reports conditions affecting customer satisfaction, and may handle after-hours calls or open and close facilities.
Job Summary
The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key Responsibilities
- Receives and responds to all customer inquiries, orders, and complaints.
- Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
- Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
- Provides customers and other Branches with any data and backup data as requested.
- Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
- Reports on all out-of-line conditions affecting customer satisfaction.
- May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
- May open and/or close operations facilities in some branches.
- Performs other duties as requested.
Knowledge and Skills
- Excellent communication skills, verbal and written to enhance relationships with customers and team members.
- Quick learner, attention to detail, and adaptability skills.
- Excellent customer service and organization skills.
- Emotional Intelligence and strong collaboration skills.
- Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
- Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.
Qualifications
- Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
- Must have reliable transportation.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
