Infrastructure Engineer III

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications 
• Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements
• Executes conventional approaches to build or break down technical problems while considering upstream and downstream data and systems or technical implications 
• Drives the daily activities supporting the standard capacity process applications and partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses 
• Provide technical network support to retail branches during the warranty support period following network upgrades
• Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
• Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects 
• Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management 
• Accountable for making significant decisions for a project consisting of multiple technologies and applications 
• Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations
• Adds to team culture of diversity, opportunity, inclusion, and respect 

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
• Strong knowledge of one or more infrastructure disciplines such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• 3+ years of relevant production network support experience
• Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally 
• Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems 
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations
• Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.) 
• Proven ability to collaborate with partners and vendors to resolve issues 
• Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems 

• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge 

   

• Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems
• Leverage your strong knowledge of software, applications, and technical processes across multiple applications

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.