Sensible Care is now hiring an Information Technology Help Desk Analyst who will provide technical support to our employees and clients. Your primary responsibility will be to provide technical support for our internally built Electronic Medical Records (EMR) system. This role will also be responsible for installation, maintenance, repair, upgrade, and troubleshooting for IT hardware and software.
This is not a traditional siloed help desk role. You’ll get training and provide assistance across a wide range of IT hardware and systems, directly collaborate with different business groups, and receive support to earn industry certifications. The ideal candidate will be respectful, patient, and friendly as you work alongside individuals with varying levels of technical expertise. Our end goal is successfully enabling our providers to provide seamless quality of care and enable clients to receive care.
Schedule: Mon-Fri 9am-6pm at our Headquarters located 1920 Main St, Irvine, CA 92614
What You’ll Do:
Be the first point of contact for user support.
Monitor ticket system for support requests from users, prioritize requests by urgency, and assist users or escalate tickets accordingly.
Provision, install, maintain, repair, upgrade and troubleshoot IT software and hardware such as laptops, desktops, printers, and mobile devices.
Provide technical support both in-person at our Irvine, Laguna Hills and Desert Palm locations as needed, as well as virtually to providers and clients distributed across the United States.
What You Need:
Bachelor’s degree in STEM strongly preferred, however candidates with helpdesk/MSP experience, CompTIA A+/Network+ or experience with healthcare administration will be strongly considered.
Strong problem solving and communication skills.
Ability to explain and provide technical support clearly to users with various levels of technical expertise.
Experience with various operating systems, software and hardware preferred, to include but not limited to: Windows, macOS, iOS, Android, Microsoft 365, and Google Workspace
Location:
You’ll report to our Irvine HQ location Monday-Friday (1920 Main St, Irvine, CA 92614)
Limited travel to our clinics in Laguna Hills and Palm Desert as needed
Compensation:
$50,000 annual salary
Full Time 40-hour position
Non-exempt status
Benefits:
401(k) account with matching
15 vacation days, 5 sick days, and paid holidays annually
Gym membership stipend
Company social gatherings
Health, Dental, and Vision
Just browsing and want to stay in touch? Follow us on LinkedIn and Instagram
We are looking forward to meeting you!
Sensible Care is committed to serving our clients and empowering our providers and the multitude of teams who support our providers. We offer competitive compensation, excellent benefits, work + life balance, and a collaborative, empowering culture committed to providing the highest quality mental healthcare and being the employer of choice.
At Sensible Care, we embrace diversity, empowerment, invest in a culture of inclusion, positivity and encourage all to apply to join our supportive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Top Skills
Sensible Care Santa Ana, California, USA Office
505 N Tustin Ave, #182, Santa Ana, CA, United States, 92705
Similar Jobs
.png)
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
