Program Manager, Risk Implementation

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Essential Duties & Responsibilities

• Advise clients on fraud detection and risk strategies: Provide technical and operational guidance to help clients tailor risk decisioning strategies and effectively leverage the platform to detect, fight, and mitigate fraud.

• Configure and document fraud strategy: Configure and provide strategy overview documentation to customers to ensure alignment on decisioning rules.

• Facilitate end-to-end testing of fraud decisioning strategies to validate rule logic, assess performance, and ensure configurations are production-ready before go-live.

• Train and enable clients: Deliver training on KYC platform system, manual review processes, and best practices to ensure clients can effectively operate and manage their fraud detection operations.

• Be a trusted advisor to our clients, utilizing your industry and domain expertise to tailor risk decisioning strategies and recommendations. Each client has unique risk and identity verification standards — you will be providing technical and operational guidance to help them effectively leverage our platform to detect, fight, and mitigate fraud.

• Manage client-facing communication across mature organizations, interfacing with executives, project leads, and operational teams while acting as a customer advocate internally.

Required

• Prior experience with bank or similar KYC / Credit / Risk decisioning systems (internal or external)

• Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. JSON, XML, etc.) and web services APIs (e.g. SOAP, REST, etc.)

• Hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication

• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences

• A passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions

• Experience creating cross-team processes and documentation

• Ability to influence strategic product direction through data-driven recommendations and cross-functional collaboration

Preferred

• Prior experience at a FinTech company or other financial institution subject to rigorous regulations

• Prior experience in both enterprise software and a technology/SaaS company

• Familiarity with Zendesk, Slack, and JIRA

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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