Community Health Systems
Implementation System Support Representative - Remote
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Provides tier-one and tier-two technical support for hardware, software, connectivity, and end-user systems. Troubleshoots moderately complex issues, performs root-cause analysis, manages service tickets, maintains knowledge documentation, supports onboarding and training, and collaborates with information technology teams on service improvements. Requires three to five years of service desk or technical support experience, with Athena and EDI/EFT payer enrollment experience preferred.
Our Benefits
- Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy.
- Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication.
- Paid time off
- Flexible scheduling
- Future Security: 401(k) with matching.
Job Summary
The Service Desk Representative II provides advanced technical support for end-user systems, resolving moderately complex technical issues and contributing to knowledge base development. This role collaborates with information technology teams to support consistent service delivery, improve user satisfaction, and contribute to ongoing technology initiatives.
Essential Functions
- Resolves tier-one and tier-two support requests involving hardware, software, and connectivity issues.
- Performs advanced troubleshooting and root-cause analysis to reduce recurring incidents.
- Maintains service documentation, knowledge articles, and escalation procedures.
- Collaborates with information technology support teams to implement service improvements and process enhancements.
- Assists with onboarding and training new team members and users on information technology policies and tools.
- Monitors and manages ticket queues to help ensure service-level targets are met.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- Associate Degree or higher in Information Technology, Computer Science, or a related field preferred
- 3-5 years of experience in an IT service desk, technical support, or a related role required
- Experience working in Athena highly preferred
- Experience with EDI/EFT payer enrollment highly preferred
Knowledge, Skills and Abilities
- Strong technical troubleshooting skills across multiple device types and platforms.
- Ability to prioritize, manage, and resolve moderately complex user issues.
- Excellent written and verbal communication skills.
- Strong knowledge of information technology service management and incident management practices.
- Strong collaboration skills and commitment to user satisfaction.
We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
The PPSI Team and Athena work alongside the Clinic Leaders and staff with the common goal of creating a clean and efficient revenue cycle.
Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.
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