Lead end-to-end implementations of cloud-based CMMS/EAM solutions: gather requirements, design workflows, configure systems, integrate with SAP and other systems via APIs, test, train users, provide ongoing support, and manage project plans to ensure timely delivery and client adoption.
Customer at TRACTIAN
What you'll do
Responsibilities
Requirements
Compensation & Benefits
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
As an Implementation Specialist at TRACTIAN, you will focus on understanding client needs, designing innovative solutions, and leading the implementation of maintenance management systems. Your role requires a combination of technical expertise, project management, and collaboration to ensure deliverables align with client expectations and drive positive business impact.
- Conduct discovery sessions to understand client goals and operational needs, translating them into actionable specifications and optimized workflows.
- Lead end-to-end implementation projects, ensuring timely delivery, resource alignment, and quality standards while maintaining open communication to align stakeholder expectations.
- Develop and manage project plans with key milestones, risk mitigation strategies, and clear deliverables, providing regular updates and adapting plans as needed.
- Configure and deploy asset and maintenance management solutions (CMMS/EAM), including enterprise system integrations via APIs to ensure seamless data flow.
- Perform rigorous testing to validate solution effectiveness and compliance while collaborating with technical teams to resolve challenges and implement best practices.
- Deliver hands-on training and develop materials to drive user adoption and empower clients.
- Provide ongoing support, troubleshooting issues, and driving continuous improvements based on client feedback to enhance performance and satisfaction.
- Partner with customer success teams to ensure long-term retention and maximize value for clients.
- Certification in project management (e.g., PMP) or maintenance/reliability (e.g., CMRP, CAMA), with proven experience in cloud-based CMMS/EAM platforms, system configurations, and integrations.
- Strong understanding of Lean Manufacturing and Six Sigma principles to drive process improvements and efficiency.
- Experience with SAP PM/MM integration.
- Ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.
- Excellent analytical, problem-solving, and communication skills to work collaboratively with clients and internal teams.
- Proficiency in API-based integrations, data management practices, and developing user-friendly documentation.
- Willingness to travel as needed to support implementation projects and client needs.
- Competitive Salary
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Wellhub Membership - Access a wide range of gyms and training programs.
- Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Similar Jobs
HR Tech • Software
Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.
Top Skills:
AshbyAts
HR Tech • Software
Lead end-to-end implementations for mid-market and smaller enterprise customers, managing ~15 concurrent 4–8 week SaaS onboarding projects. Develop and execute implementation plans, align stakeholders, configure multi-module systems, drive change management, advise on best practices, and collaborate across CS, Sales, Product, Engineering, and Ops to ensure rapid time-to-value and strong customer outcomes.
Top Skills:
AnalyticsAshbyConditional LogicRelational DatabasesSaaS
Agency • Information Technology
Lead deployment and configuration of the Punchh loyalty platform, gather client requirements, customize features, perform testing and troubleshooting, document configurations and processes, provide customer training and reporting, and relay improvement feedback to the Punchh development team.
Top Skills:
APIsPunchh PlatformSystem Integrations
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
