Implementation Specialist P-137

SMASH, Who we are?
We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

This position is remote within the United States. You must have U.S. citizenship or a valid U.S. work permit to apply for this role.

Role summary
You will lead end-to-end customer implementations for healthcare clients, delivering successful go-lives within a structured four-week cycle. This role combines technical configuration, system integrations, and stakeholder coordination to ensure seamless onboarding, accurate data validation, and strong customer adoption.

Responsibilities

• Lead customer implementations following a defined four-week onboarding cycle.

• Map customer ERP, CLM, and AP workflows during discovery and requirements gathering.

• Configure system validation rules, approval thresholds, and confidence levels.

• Deploy connectors, configure SSO integrations, and ingest customer contract data.

• Process and validate historical invoice data, ensuring accuracy and performance benchmarks.

• Coordinate go-live activities, including production feed activation and post-launch monitoring.

• Conduct customer training sessions for AP and procurement teams.

• Configure contract-to-invoice mappings across categories, locations, and reimbursement rules.

• Coordinate with backend engineering teams to manage API, SFTP, EDI, and email integrations.

• Test data ingestion pipelines and validate contract extraction accuracy (90%+ target).

• Configure ERP write-back and webhook notifications for real-time alerts.

• Manage multiple concurrent customer implementations across pods and timelines.

• Troubleshoot configuration issues and escalate technical blockers effectively.

Requirements – Must-haves

• Experience leading customer implementations or onboarding projects in SaaS or enterprise environments.

• Strong technical aptitude with APIs, data mapping, and business logic configuration.

• Knowledge of healthcare systems including ERP, AP, and CLM platforms (e.g., PeopleSoft, Workday, Oracle).

• Proven ability to manage multiple concurrent projects with tight timelines.

• Proficiency with SQL and Excel for data analysis, validation, and reporting.

• Strong communication skills with the ability to translate technical concepts for non-technical users.

• Analytical and problem-solving mindset with attention to detail.

• Experience collaborating cross-functionally with engineering and product teams.

Nice-to-haves (optional)

• Prior experience implementing financial or invoice validation systems.

• Familiarity with SSO providers such as Okta, Azure AD, or Google Workspace.

• Experience with webhook-based integrations and real-time notifications.

• Background working with healthcare or regulated data environments.

• Experience supporting post-go-live monitoring and optimization phases.