The Implementation Specialist conducts software implementation activities, trains clients, resolves issues, and collaborates with internal teams to optimize workflow in healthcare IT solutions.
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary:
The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.
Up to 5-10% travel required to and from customer locations.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
- Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
- Complete practice assessments and workflow analysis guided by industry best practices.
- Instruct clinical and non-clinical staff on the proper use of software applications.
- Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
- Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
- Perform additional responsibilities as assigned based on business needs.
- Investigate and resolve client issues during implementation and go-live.
- Identify opportunities for workflow improvement and optimization post-go-live.
- Partner with internal teams to ensure successful implementation and alignment with client needs.
- Communicate effectively with clients and team members to ensure alignment and satisfaction.
- 5-10% long-distance or air travel required.
- Travel to and from customer locations.
Client Training:
Issue Resolution and Optimization:
Collaboration:
Travel:
Additional duties as required.
Minimum Requirements
- 3 years of experience in the Healthcare IT industry, specifically software implementation
- Ability to cultivate strong relationships & influence behavior
- Excellent verbal and written communication skills
- Excellent time management and organization skills
- Proven ability to solve problems creatively
Preferred Qualifications
- Knowledge of or applicable experience in one of Nextech’s main medical specialties
- Knowledge of workflow of a Medical Clinic
- Understanding of HIPAA and PHI
- Background in insurance billing
- Bachelor’s degree in related field
Working Environment/Physical Demands
- Primarily a remote position working at a laptop and computer monitor and/or on the phone
- 5% - 10% long-distance or air travel required
Total Rewards
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
11 paid holidays
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options
Top Skills
Healthcare It
Software Implementation
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
The Principal Product Manager will lead initiatives driving the adoption and growth of Circle's digital assets, collaborating with partners and cross-functional teams to develop and execute product strategies.
Top Skills:
BlockchainDecentralized ApplicationsSmart Contracts
.png)
Consumer Web • eCommerce • Machine Learning • Professional Services • Software • Sports • Analytics
The Lifecycle CRM Manager will enhance customer engagement by developing and implementing a marketing roadmap, utilizing Salesforce Marketing Cloud for automated campaigns, and collaborating across teams for strategy and execution.
Top Skills:
Salesforce Marketing CloudTalon.One
.png){kind=avatar}
eCommerce • Fintech • Payments • Software
Lead the customer support organization, improve efficiency and quality of service, manage global support teams, and drive customer-first strategies. Collaborate cross-functionally and implement modern tools and processes.
Top Skills:
AIAutomationData Analysis Tools
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
