Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
Cordance is seeking an Implementation Manager for WebPresented who will be a key partner on the Customer Experience team. The ideal candidate is a highly organized problem solver who can manage software implementations, guide customers through onboarding, and ensure successful deployments. The Implementation Manager will lead projects, collaborate with internal teams, and drive product adoption to maximize customer success.
This is a fully remote role; all candidates must be based in the US.
Responsibilities:
- Manage the implementation of WebPresented’s software for new and existing customers.
- Oversee data migrations, conversions, and additional product deployments.
- Define and control project scope, track progress, and ensure on-time delivery.
- Provide regular and detailed project updates, highlighting risks, milestones, and technical blockers.
- Guide customers through onboarding, training, and best practices.
- Drive product adoption by educating users on features and configurations.
- Collaborate with internal teams to ensure a seamless implementation process.
- Transition customers to Support and Customer Success post-implementation.
- Lead project meetings and enforce accountability for assigned tasks.
- Contribute to team initiatives and continuous improvement efforts.
Qualifications:
- 2+ years of experience in a customer-facing role such as project management, implementation, or onboarding, with direct responsibility for deploying Cloud-based or SaaS software products.
- Experience in documenting and promoting best practices to enhance software adoption.
- Basic knowledge of databases, reporting, analytics, or business intelligence, along with familiarity with Customer Relationship Management (CRM) platforms.
- Exceptional interpersonal skills with a proven ability to build rapport and align stakeholders at all levels of an organization.
- Ability and eagerness to quickly learn our software at both a functional and technical level.
- Strong attention to detail without sacrificing efficiency when managing multiple projects simultaneously.
- Ability to balance business objectives with customer needs.
- A strong sense of accountability, ownership, and a focus on delivering measurable results.
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Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
Why Join Us?
At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health and Wellness:
- Comprehensive Health Coverage: Coverage begins on your first day of employment.
- Retirement Savings:
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- Paid Time Off:
- Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
- Parental Leave:
- 12 weeks paid leave for all employees.
- Remote Work Support:
- Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
- Holidays:
- Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Join us and be part of a company that values your contributions and well-being from day one!
EEOC & ADA Statement:Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Final candidate must be able to pass a background check.To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/
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