At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Flexport has centralized all Control Tower implementations into a dedicated Center of Excellence. We are looking for a high-impact Implementation Manager to lead our most complex, large-scale North American customer awards.
This is not a traditional freight implementation role. You will be the architect responsible for onboarding our most strategic customers onto Flexport’s Order Management (OM) and Booking Management (BM) software suites. You will sit at the intersection of global logistics, enterprise software, and technical integrations, acting as the primary "connective tissue" between the customer, Sales, Operations, and our Ecosystem/Product teams.
What You’ll Do:- Architect the Future: Lead end-to-end implementations for large, complex Control Tower awards, moving customers from award to a fully integrated, live "steady state."
- Technical Solutioning: Act as the subject matter expert on OM/BM feature functionality. You will guide customers through complex data integrations and digital process mapping.
- Drive the "Figure It Out" Culture: As this product suite is rapidly evolving, you will proactively identify gaps in the process, jump on screen shares to solve real-time puzzles, and document solutions to enable the rest of the organization.
- Orchestrate Stakeholders: Serve as the "Project Command Center," holding Account Executives, Operations, Ecosystem developers, as well as customers accountable to tight timelines and high-fidelity data standards.
- Continuous Innovation: Partner with Product and Sales to iterate on implementation collateral (e.g. AI-driven kickoff videos and standardized UAT (User Acceptance Testing) templates)
- Strategic Escalation: Proactively identify risks in the implementation lifecycle and escalate effectively to leadership to ensure target go-live dates are met.
- Professional Experience: BA/BS degree with 7+ years of experience in supply chain consulting, enterprise software implementation, or complex project management.
- Stellar Communication: The ability to "talk shop" with technical developers and "talk strategy" with enterprise customers. You must be able to deliver clear, concise written and verbal status updates that define risks and next steps.
- Technical Fluency: A strong interest in (or experience with) ERP integrations, EDI/API workflows, and software-as-a-service (SaaS) value propositions.
- Program Management Mastery: Next-level organization skills. You should be comfortable managing a pipeline of multiple large-scale implementations simultaneously without losing sight of the details.
- The "Builder" Mindset: You thrive in the "gray area." If a process doesn't exist, you enjoy building it, documenting it, and training others on it.
- Urgency & Accountability: A track record of "figuring stuff out." You act with urgency, escalate when others aren't doing their part, and take full ownership of the customer’s success.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Top Skills
Flexport Playa Vista, California, USA Office
12121 Bluff Creek Drive, Playa Vista, CA, United States, 90094
Similar Jobs
.png){kind=avatar}
.png)
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
