Implementation Coordinator

Who we are…
Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.
What’s the role?
We are looking for an Implementation Coordinator who will support and assist clients with the planning, design, build and implementation of Student Engagement Suite products.

• Provide support to customers across a portfolio of projects during all phases of our client implementations of the Involve and Message software including project initiation, implementation, training, user acceptance testing and go live planning. 
• Independently lead implementation projects once sufficient product and implementation process knowledge has been acquired. 
• Support the set-up and initiation of new client projects.  
• Be responsible for maintaining an in-depth understanding of Involve and Message features, functionality and implementation processes.  
• Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions. 
• Triaging issues and providing first level customer support.
• Coordinate activities and work with cross-functional teams such as development, account management, and sales.  
• Your project management tasks will include providing status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics.
• Play a role in reviewing, updating and improving our internal documentation, client facing materials and project delivery methods. 
• Provide hands-on support for project onboarding tasks including data migration and single sign on configuration.

What you offer…

• University degree or College diploma in Business Administration, Computer Science and/or relevant work experience.
• 1-3 years’ experience working as a Project Coordinator or working within Higher Education
• Ability to effectively multi-task, prioritize, reprioritize, and think quickly on their feet.
• Experience developing and maintaining strong client and stakeholder relationships.
• Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills. 
• Project Management an asset.
• Strong analytical, creative thinking and problem-solving skills.
• Great communication skills is what you are known for, you can communicate across different teams using different techniques to understand customer’s needs.
• Building relationships and working within a collaborative team environment is what motivates you.      

What we offer…

• The base salary range* for this full-time position is between $45,000 - $70,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.
What we believe…
At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates).  If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
* Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training.