ICMS Case Manager

| Los Angeles, CA, USA
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“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation(IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The primary purpose of the ICMS program is to provide permanent, affordable housing linked to
appropriate services for homeless individuals who are frequent users of the Department of Health
Services system. The ICMS Case Manager works directly with program participants and develops,
arranges and coordinates treatment services. The ICMS Case Manager works to improve the health
of homeless individuals by assisting with the provision of stable housing, development of a
comprehensive treatment plan and facilitating linkages to medical care, mental health care,
alcohol/substance use treatment and other supportive services. Once the individual has obtained
permanent housing, the ICMS Case Manager will assist the client in maintaining their housing. This
position requires an ability to maintain strict confidentiality and handle information with tact and

The pay range for this position is $23.00 - $26.00 per hour, depending on experience.


Intensive Case Management Services:

  • Maintain a caseload of 15-20 individuals.
  • Assess current clients for eligibility and refer clients to the program as appropriate.
  • Evaluate incoming referrals for eligibility.
  • Conduct comprehensive assessments for case management service needs.
  • Develop individualized treatment plans with measurable goals and objectives and assist participants in achieving their desired outcomes.
  • Assist clients in locating and obtaining resources as needed
  • Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained in order to ensure client’s ability to become self sufficient
  • Develop relationships with representatives within Illumination Foundation and in other agencies to support individuals in attaining services such as housing, mental health care, medical treatment, financial assistance, legal advocacy, etc.
  • Perform home visits on a regular basis, assess for needs, and refer clients to services within their community.
  •  Outreach unhoused clients on a weekly basis ,assess for needs, and refer clients for
    services within their community. 
  • Attend community and collaborative meetings as relevant to ICMS. 
  • Assist with preparation of section 8 housing applications and other related
  • Maintain communication and positive relationship with landlords for continued
    housing support and retention of clients. 
  • Network and collaborate with housing providers, landlords and property managers
    to develop housing stock for the program. Includes temporary and permanent housing

Admin/Record Keeping:

  • Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner.
  • Participate in daily debrief sessions, weekly supervision, department and agency-wide meetings as required.
  • Complete training and development opportunities as determined appropriate by the supervisor.
  • Maintain familiarity with policies and procedures of both the agency and the ICMS program contract.
  • Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.
  • Participate in the overall evaluation of program services and data collection for reporting by maintaining accurate information in program participant files.

Preferred Experience/Minimum Qualifications


  • Bachelor’s degree in Social Services, Healthcare or related field; or equivalent combination of training and experience.
  • Homeless services, case management, mental health, permanent supportive housing experience
  • Current valid CA driver's license
  • Experience in the area of non-profit housing and/or housing for people with disabilities and chronic health conditions.
  • At least 1 years of experience working with at risk/homeless individuals (preferred)
  • Must be familiar with VI-SPDAT.


  • Bilingual in English and Spanish preferred
  • Proficiency in Google Suite (Mail, Docs, Sheets, Calendar) and Microsoft Office Suite (Outlook, Word, Excel)


  • Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
  • Dental and Vision Insurance
  • Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
  • Employee Assistance Program
  • Professional Development Reimbursement
  • 401K with Company Matching
  • 10 days vacation PTO/year
  • 6 days sick PTO/year
  • 10 days holiday PTO/year
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
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1091 N. Batavia Street, US, Orange, CA 92867

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