Human Resources Manager

Description

WHO WE ARE

The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism-related businesses, Los Angeles Tourism is a non-profit organization responsible for promoting the City of Angels as one of the world’s premier travel destinations through its global brand marketing and sales efforts. Tourism is a cornerstone of Los Angeles County’s economy, ranking among its top five employers. The city welcomed an astonishing 50 million visitors fueling over 543,000 tourism-related jobs and driving more than $45 billion in business sales in 2024. Los Angeles Tourism proudly leads initiatives that celebrate and sustain this vibrant industry, including the renowned Dine LA program designed to showcase LA’s world-class culinary scene while supporting local restaurants and hospitality professionals. Dine LA has become one of the largest restaurant weeks in the nation—featuring nearly 450 restaurants across 88 neighborhoods and 33 global cuisines. As of June 2025, LA County is home to more than 180 Michelin-recognized restaurants, with 32 participating in Dine LA Restaurant Week. As one of the world’s premier sports capitals, Los Angeles is excited to host eight FIFA World Cup 26™ matches – including the U.S. Men’s National Team opening match – and welcome back the Super Bowl for the ninth time. With headquarters in Los Angeles and offices spanning London, Mumbai, Chengdu, Shanghai, Beijing, Guangzhou, and Sydney, Los Angeles Tourism operates on a truly global stage, sharing the city’s dynamic spirit with the world. 

THE OPPORTUNITY

The Human Resources Manager will provide comprehensive support to the Human Resources team by managing a wide range of HR and administrative functions. Key responsibilities include managing the HRIS system, coordinating the entire onboarding, and offboarding process, organizing culture-building events, and day-to-day HR support. The ideal candidate brings hands-on HRIS experience, exceptional organizational skills, and the ability to manage multiple projects and priorities in a fast-paced environment. Strong attention to detail, discretion with confidential information, and the ability to think critically and exercise sound judgment are essential. This role offers an excellent opportunity for an HR professional to gain exposure and develop expertise across the functional areas of human resources. 

WHAT YOU WILL DO

HRIS (Paylocity) (25%):

• Own day-to-day HRIS administration (data integrity, workflows, user support) and partner with Payroll/Benefits/IT to ensure seamless employee changes.
• Enter and maintain accurate employee records (hire, job/comp/status changes, org structure) and create/process personnel actions.
• Serve as primary contact for HRIS questions; publish/maintain key HR content (handbook, calendars, benefits docs).
• Train new employees/managers on basic HRIS/intranet functionality and generate HR reports as needed. 

Onboarding (15%):

• Manage the global onboarding cycle end to end (orientation scheduling, materials, readiness with cross functional partners).
• Collect and audit required documents (I 9s, tax forms, acknowledgments) via ATS/HRIS; track progress and close out tasks.
• Provide an overview of benefits and enrollment timelines; maintain up to date onboarding resources.

Offboarding (10%):

• Manage and coordinate the full offboarding cycle for all team members worldwide (exit logistics, final paperwork, compliance steps).
• Partner with IT/Payroll/Managers to disable access, retrieve assets, and update systems/org charts.
• Maintain separation documentation in line with policy and legal requirements.

Culture (15%):

• Plan, organize and manage company events - monthly lunches and giveaways, wellness events, holiday parties, reward & recognition program and ordering and distribution of gifts, etc.
• Research, select, propose and manage vendors for monthly Wellness Program.
• Assist SVP, Human Resources with the Company’s annual global offsite meeting.

Training (15%):

• Coordinate mandatory HR trainings and L&D platforms (assign, track, follow-up; partner with vendors as needed).
• Support open enrollment communications and logistics.
• Assist with the annual performance review cycle (calendars, materials, tracking).

Administration (15%):

• Coordinate mandatory HR trainings and L&D platforms (assign, track, follow up; partner with vendors as needed).
• Support open enrollment communications and logistics.
• Assist with the annual performance review cycle (calendars, materials, tracking).
• Partner with Senior Director, Human Resources to manage leave of absences, and workers’ compensation claims. 

Perform other duties as assigned (5%)

SOME OTHER THINGS YOU MAY DO

• Partner with payroll department on HR related tasks that affect payroll.
• Creating ad hoc reports and spreadsheets.
• Process expense reports for SVP, Human Resources.
• Handles conference room bookings and facilitates meeting logistics, including setup and dismantling.

WHAT YOU’LL NEED TO SUCCEED

• A minimum of 3-5 years of previous experience in a human resources role and general office administration experience required.
• Previous experience using a HRIS system.
• Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position.
• Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
• Ability to manage sensitive information with the highest degree of discretion and respond promptly to critical needs in a deadline-driven environment.
• Must be proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities.
• Demonstrated ability to think critically and exercise sound judgment when interpreting policies and resolving employee issues.
• Excellent verbal, written, and interpersonal communication skills, including the ability to communicate effectively across departments.
• Working knowledge of federal and state labor laws (e.g., Wage & Hour, FMLA, ADA, EEOC, CFRA, PDL, etc.).
• Comfortable partnering and meeting with senior level executives.
• Ability to function in a fast-paced environment and adapt to changing priorities, environments and new technologies.

NICE TO HAVES

• Bachelor’s degree preferred. 

COMPENSATION RANGE

Exact compensation may vary based on skills and experience.

$80,000 - $90,000

Bonus Eligible

WHAT’S IN IT FOR YOU

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

• Hybrid work environment 
• Remote Monday and Friday
• DTLA Tuesday through Thursday
• Company paid parking in DTLA
• Early Friday’s – our office closes every Friday at 2:30 pm
• Holiday Office Closure (December 24th – January 1st)
• 15 Paid Company Holidays
• Paid Vacation Time
• Paid Sick Time
• Paid Floating Holidays
• Paid Family Leave
• Comprehensive health insurance (both PPO and HMO plans available)
• Dental and vision plans (100% employer paid for some elections)
• Pet insurance
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
• Employee Assistance Program 
• Flexible Spending Account (Healthcare & Dependent Care)
• 401(k) Retirement Savings Plan with up to 6% match that vests immediately 
• 401(k) match for qualified student loan payments
• Monthly internet and phone stipend

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.   

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS

The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.

EEO & DIVERSITY

Los Angeles Tourism and Convention Board is an equal employment opportunity employer. We pride ourselves on welcoming applicants from all backgrounds regardless of race, color, sex, religion, national origin, ancestry, sexual orientation, age, physical or mental disability, medical condition, pregnancy, gender identity, marital status, military or veteran status or any other basis protected by applicable federal, state, or local laws. 

We’re determined to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Los Angeles Tourism.