Human Resources Manager

The Human Resources Manager reports to the Managing Directors and Chase Executive Team and oversees HR for all Chase offices (LA, NY, and Bristol, UK). This hybrid position requires working onsite at our Los Angeles (South Pasadena) studio two days per week. The Human Resources Manager is an integral part of the Chase team, to manage recruitment, employee relations, benefits, onboarding, improve policies and processes, as well ensure Chase employees have an amazing employee experience. The Human Resources Manager will partner with and manage our PEOs in both the US and UK, on compliance and benefits. This role will be critical in helping to foster a culture of psychological safety and belonging. 

Please note: To be considered for this role you must have current or prior experience working with a small (fewer than 100 people) graphic design studio, creative agency or advertising agency, as well as experience working with an office or satellite office in the UK. 

Recruitment: 

• Work with Global and Managing Directors (MDs) to hire full-time and source freelance staff
• Source and screen candidates, coordinate interviews, and send out offer letters and contracts
• Find resources, rates, and availability, and maintain databases for all applicants
• Manage and maintain relationships with industry recruiters
• Scout potential candidates via platforms like Linked-In 

Onboarding: 

• Develop and manage onboarding process for employees and freelancers in all offices
• Set up new starter onboarding schedule for trainings and meetings with key players in all departments 

Employee relations: 

• Maintain employee records
• Act as main point of contact for employee HR issues and questions
• Communicate employee issues or concerns to studio MDs 
• Work together with studio MDs to align a resolution or path forward 
• Manage employee extended leaves of absence
• Handle employee issues, disputes, and concerns in a timely and professional manner with support of legal counsel if needed

Performance review management: 

• Support department leads across all offices with the performance evaluation process
• Manage review process and schedule the annual review cycle

Policy and procedure development: 

• Contribute to the development and implementation of US & UK HR policies and procedures
• Update and maintain employee handbooks for the US & UK
• Track employee vacation/holiday, sick and bereavement leave time

Benefits administration: 

• Have a working knowledge of the differences of US vs. UK HR policies, processes and benefits
• Manage and administer employee benefits programs globally
• Monitor insurance coverages and ensure that policies are updated
• Work with US & UK PEOs and studio MDs for annual benefits review and renewal

Company culture and DEI:

• Foster a culture of inclusion and belonging and support the company's commitment to DEI
• Work with management and employees to shape, change and/or reinforce company culture

Ideal candidate for this role:

• Must have experience at a small-sized (less than 100 people) graphic design studio, creative agency or advertising agency
• Bachelor's degree in HR, business admin, or related field 
• 5+ years of HR experience, managing multiple US offices
• 2+ years of HR experience working with an office in the UK
• Excellent organizational, communication and interpersonal
• Strong understanding of both US & UK HR laws and regulations
• Passion and commitment to equitable processes through the employee life cycle
• Must be proficient with Mac OS as we are a Mac/Apple environment

Flexible & Entrepreneurial Working Environment

• Employee Events, Lunches, Outings, and More

• Medical, Dental and Vision Insurance

• Monthly employer contributions
• Employee medical reimbursement program

• Vacation Leave (increases with tenure) and Sick Leave

• Major Federal Holidays

• Two Week EOY Office Closure

• Summer Fridays

• Paid Parental Leave

• 401(k) with Employer Match

• Basic Life & AD&D Insurance

• End of Year Discretionary Bonus (based on overall annual studio profitability and individual performance)

• Annual Educational Development Reimbursement

Our Company

Chase Design Group is a strategically driven creative agency with offices in New York, Los Angeles, and Bristol UK. As a creatively versatile, team-oriented group we are able to take on diverse projects that challenge us creatively and keep our work exciting.

We work with multiple global brands and have a strong focus on strategy and creative development for small and large consumer-packaged goods companies, including Procter & Gamble, PepsiCo, and Nestlé, among many other brands.

The yearly salary range for this position is $95K - $120K