HR (PXT) Operations Coordinator

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

This position is required to be ONSITE in our NYC office Monday through Thursday with Friday being remote.

Salary range: An annual salary range of $70,000 - $75,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

The People Experience Team (PXT) seeks a recent college graduate or an early career professional to join our Shared Services team. We prioritize strong alignment with our 5 company core values: Entrepreneurial Mindset, Customer Success, On the Job Excellence, Personal Integrity, and Teamwork. Additional qualities associated with success at Customers Bank include robust AI fluency, intellectual curiosity, and a results-driven approach. If you possess these qualifications, we encourage you to consider this opportunity.

• PXT Solutions Operations
  • Process all employee changes and updates within Workday including promotions, onboarding, terminations, transfers, compensation changes.
  • Monitor and manage the PXT shared mailbox as the central intake for PXT requests.
  • Own TM engagement with respect to first-line support for PXT inquiries questions on policies, benefits, and payroll; escalate complex issues as needed.
  • Track and document team member cases to ensure timely follow-up.
  • Process employment verifications, unemployment claims, and monitoring expenses.
  • Act as a backup for other PXT Solutions team members to minimize key person risk.
  • Support completion of I-9s for new hires.
  • Ensure all candidates hired successfully complete the background check screening process, communicating any flags for resolution to the Talent Acquisition lead, prior to the start date.
  • Drive AI solutions and efficiencies within PXT.
  • Support compliance reviews and assist with preparation for internal/external audits.

• Project & Program Management
  • Track delivery of PXT-led projects, maintaining trackers and status updates to ensure deadlines are met.
  • Support follow-ups and action tracking from meetings to drive accountability.
  • On-going maintenance of the PXT Intranet content to ensure compliance.

• PXT Operational Rhythm
  • Coordinate and run PXT all-hands, offsites, and quarterly planning.
  • Partner with PXT leadership to build and monitor the team’s strategic roadmap.

What Do You Need?

• This position is ideal for a recent college graduate with a degree in Human Resources; Master’s degree is a huge plus.
• Experience with using AI tools for automation and efficiency.
• 1-2 years of work experience, in a corporate or professional atmosphere. Internship focusing in HR operations is preferred. Excellent organizational and communication skills.
• The ability to thrive in a high demand, entrepreneurial environment.
• High level of curiosity and desire to learn and do new things.
• Proactive problem-solving.
• Comfort working with ambiguity.

Technology Skills:

• Experience working with Workday (strongly preferred)
• Microsoft Office Suite
• Strong knowledge of AI tools
• Ability to work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.