Hospitality Assistant

• Assist with scheduling conference rooms, the preparation, clean-up and stocking of kitchens, conference rooms and multi-purpose rooms for meetings and special events, including the setup of refreshments and meals.

• Confirm EMS reservations and send re-confirmations daily, assist with last minute basic A/V requests, and post visitor names to the firm portal.

• Accept deliveries and routes to appropriate personnel.

• Reconcile catering invoices against billing spreadsheet and enter them into Chrome River for approval.

• Prepare signage for conference room and visiting office assignments.

• Greet process servers and follows firm’s instructions to determine if subpoenas can be accepted.

• Actively participate in the firm’s emergency response plan and act as a first responder for onsite emergencies, as needed.

• Provide back-up support for other Facilities department positions, as needed and other related tasks as assigned.

Desired Skills & Qualifications:

• High level of attention to detail and organizational skills with the ability to multitask in a fast-paced, deadline-driven environment.

• Exceptional customer service skills.

• Ability to communicate effectively and tactfully and to follow instructions and procedures from a diverse group of clients, attorneys, professional staff and vendors.

• Demonstrated professionalism, courtesy and diplomacy under pressure.

• The ability to work a flexible schedule, including overtime, early mornings, evenings or weekends, as needed, to ensure adequate reception and catering coverage. 

• Proficiency in MS Office applications and conference room scheduling software, such as EMS.

• Ability to work well with others and promote a positive, team-oriented environment.

The qualified candidate will have experience providing reception or customer service support in a professional service or hospitality environment. Catering experience in a law firm, professional service firm, or restaurant environment a plus. Bachelor's degree preferred.

Benefits and Compensation Details:

At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits.

The anticipated range for this position is:

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance.  Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.