Provides remote technical support through phone, email, and chat. Troubleshoots basic computer, software, internet, password, and account-access issues; installs and configures software; documents resolutions; escalates complex problems; and delivers friendly assistance to employees and customers.
We are seeking a motivated and customer-oriented Remote Help Desk Technician to provide technical assistance to employees and customers. The ideal candidate should have basic computer knowledge, good communication skills, and the ability to troubleshoot common technical issues. Previous IT experience is preferred but not required.
Key Responsibilities
- Respond to technical support requests via phone, email, and chat.
- Troubleshoot basic computer, software, and internet issues.
- Assist users with password resets and account access.
- Install and configure basic software applications.
- Document technical issues and resolutions.
- Escalate complex problems to senior IT staff.
- Provide friendly and professional technical assistance.
Qualifications
- High school diploma or equivalent.
- Basic computer and internet knowledge.
- Familiarity with Windows and Microsoft Office.
- Strong communication and problem-solving skills.
- Ability to work independently.
- Previous IT experience or CompTIA A+ certification is an advantage but not required.
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
