Head of Partnerships

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in the Head of Partnerships role with TaskUs: 

The Head of Partnerships will be responsible for leading the development and management of TaskUs’ channel partner program. This role will identify, onboard, and manage strategic partnerships with third-party vendors to expand TaskUs’ market reach and drive revenue growth. Work closely with our Service Offering Leaders, and cross functionally with Sales, Client Services, and Operations.

Key Responsibilities:

• Help define our Partnership strategy, evaluating mutually-beneficial opportunities to drive revenue, expand our product offering, and increase our customer base through partnership with technology partners, channel partners, resellers, and customers.

• Identify and recruit potential channel partners whose solutions complement TaskUs’ service offerings.

• Establish and manage governance structures with partners, including pipeline management, implementations, and managing joint client relationships.

• Negotiate and manage commercial agreements with channel partners, including referral arrangements and contracts.

• Partner with Sales and Client Services to develop world-class solution narratives, case studies, and value propositions. Use these assets to capture a larger market share across key existing and potential clients. 

• Represent TaskUs in multiple forums such as client meetings, pitches, external events, and seminars. 

• Present complex ideas to senior client executives and external partners in a clear, simple, authoritative, and compelling manner. 

• Deliver proposals and presentations to clients that highlight joint value proposition between TaskUs and partners

• Collaborate with Marketing to develop joint marketing campaigns and sales enablement materials.

• Proactively seek out upsell/expansion opportunities related to the partnerships by maintaining a deep and current knowledge of the partnership details and goals, regularly seeking opportunities to deepen relationships.

• Monitor performance metrics, including revenue and gross margin targets, to ensure business objectives are achieved and exceeded.

• Lead the overall solution development of partner technologies for TaskUs clients and develop the commercial models, value propositions and ROI for clients.  

Qualifications:

• 6-8+ years of proven experience in channel partner management and business development, preferably in the BPO or technology industry (CRMs, CCaaS, etc).

• Ability to think strategically and identify partnership opportunities that drive business growth.

• Strong relationship-building skills and ability to work effectively with external partners.

• Excellent negotiation and communication skills.

• Understanding of sales and marketing principles and ability to develop go-to-market strategies.

• Exceptional interpersonal and communication skills, with the ability to influence and collaborate across organizations.

• An understanding of partner solutioning and what roles Partners can play to help solution, sell, and add software and SaaS products to services businesses

• Experience creating business cases, financial models, and using data & analytics to evaluate impact of partnership solutions

• Bachelor’s degree in business, marketing, or a related field; an MBA is a plus.

Key Performance Indicators:

• Revenue and profit generated through partnerships.

• Number of joint sales opportunities and pipeline created.

• Partner and client satisfaction and retention.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.