Head of Hardware Product Quality – Spectacles

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Spectacles team is pushing the boundaries of technology to bring people closer together in the real world. Our fifth-generation Spectacles, powered by Snap OS, showcase how standalone, see-through AR glasses make playing, learning, and working better together.
 

We are seeking an experienced and dynamic Head of Hardware Product Quality to lead and oversee all aspects of Spectacles product quality for our next-generation Augmented Reality (AR) glasses. This is a senior leadership role where you will be responsible for driving and ensuring high-quality standards across the entire lifecycle of our products, from internal manufacturing of key components as well as working closely with outsourced manufacturing partners.

The ideal candidate will bring extensive experience in hardware product quality management within the consumer electronics industry and possess a proven track record of leadership within a global, matrix-managed, multi-site organization. You will lead cross-functional teams to ensure that all manufacturing processes, supplier relationships, and customer-facing quality metrics meet the highest standards for our AR glasses.

What you’ll do:

• Product Quality Leadership: Own and drive product quality across the entire lifecycle of Spectacles, including design, prototype, manufacturing, and post-launch performance.

• Manufacturing & Supplier Quality: Establish and monitor quality assurance programs for both internal and outsourced manufacturing. Ensure that both in-house production and external suppliers meet the quality standards and delivery timelines.

• Customer Quality & Satisfaction: Implement a feedback loop to capture and analyze customer quality metrics, ensuring any quality issues are proactively addressed and solutions are implemented rapidly.

• Cross-functional Collaboration: Work closely with product design, engineering, operations, supply chain, and R&D teams to ensure a seamless integration of hardware and software through a continuous improvement of quality.

• Global Operations: Lead and coordinate with teams spread across multiple continents and manufacturing facilities to ensure consistency in quality management practices and deliverables across all regions.

• Continuous Improvement: Champion a culture of continuous improvement across manufacturing and quality systems, leveraging data analytics to drive decision-making and improve overall product performance and customer satisfaction.

• Strategic Leadership: Develop and execute a comprehensive quality strategy for the Spectacles AR product, balancing short-term priorities with long-term objectives while maintaining alignment with the company’s vision and goals.

• Compliance & Risk Management: Ensure compliance with industry regulations and quality standards, while proactively identifying potential risks in product design, production, and customer experience.

Knowledge, Skills & Abilities:

• Proven expertise in hardware product quality management in a consumer electronics environment, with specific experience in complex product integrations (e.g., optics, displays, and compute systems).

• Strong background in managing both internal manufacturing (with a focus on critical component production) and working with outsourced manufacturing partners.

• Deep understanding of global supply chains, manufacturing processes, and product quality standards, with the ability to lead diverse teams across multiple regions.

• Expertise in customer-facing quality metrics, with a strong customer-centric approach to product quality.

• Ability to thrive in a fast-paced, innovative environment and lead through ambiguity while maintaining focus on results.

Minimum Qualifications:

• Bachelor’s degree in Engineering, or related field. 

• 14+ years of professional experience in a senior leadership role within a global, matrix-managed company with manufacturing operations across multiple continents.

Preferred Qualifications:

• Post-graduate qualifications preferred.

• Direct experience in the consumer electronics industry, ideally in the AR/VR or wearable technology sectors.

• Experience with optics and display technologies, particularly as they relate to augmented reality systems.

• Fluency in managing multi-site, multi-continent operations and leading cross-functional global teams.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $276,000-$414,000 annually.

Zone B:

The base salary range for this position is $262,000-$393,000 annually.

Zone C:

The base salary range for this position is $235,000-$352,000 annually.

This position is eligible for equity in the form of RSUs.