Head of Customer Success (Platform)

The Future of Healthcare Needs You

At Suki, we’re building technology that listens, understands, and gets out of the way — so clinicians can get back to being clinicians.Our flagship product, Suki Assistant, uses cutting-edge AI to automate clinical documentation in real time, reducing the time it takes to complete notes by 72%. But that’s just the beginning.

We’re now powering the next wave of voice-enabled healthcare experiences across telehealth platforms, care delivery tools, and specialty EMRs — through Suki Platform, our proprietary AI infrastructure.Clinicians using Suki spend over 70% less time on admin. Our customers see a 9X ROI in year one. And we’re just getting started.Suki is reimagining the healthcare technology stack to make the lives of clinicians better.

What We’re Trying to Do (And Why We Need You)

We’re not here to tweak healthcare around the edges — we’re rearchitecting it. But we can’t do that quietly. We need a digital presence as bold, fresh, and human as our mission.

That’s where you come in.

We at Suki are looking for a Head of Customer Success to be the end-to-end leader for all post sales activities for the “Suki for Partners” (a.k.a Suki Platform) vertical. Our partner/platform customers are top EHR, RCM, Telehealth, VBC enablement companies that will leverage our ambient clinical intelligence stack to build solutions for their users. The candidate will report to the Chief Customer Officer and will work closely with the CEO, Chief Revenue Officer, GM - “Suki for Partners” and the product/engineering leadership. This critical leader will own the strategy and execution for implementations, onboarding, retention, expansion, and revenue across the entire portfolio of Suki’s Platform customers. Success in this role requires a deep understanding of Suki platform offerings (SDKs, APIs), developer journey and the complexities of managing long-term, strategic partnerships in a B2B and a B2B2B GTM motion.

What You’ll Be Responsible For

• Team Management: Grow and manage a team of leaders, customer success managers, solution engineers and partner enablement pods to manage the overall lifecycle of Suki’s platform customers. The stages of the lifecycle includes solution development, beta deployment and expansion.  
• Executive Relationship Management: Manage and grow relationships and constant touch-points with senior customer executives for the region
• Commercial Focus - Expansion and Renewal Management: Responsible for the farming, growth, expansion and renewals for all platform customers. Understanding of the B2B as well as the B2B2B (partner sales) motion via account management and sales enablement. 
• Delivery Focus - Developing, Onboarding and Deployment: Manage the solution engineering pods responsible for the development, deployment and scaling of our platform customers to their customers. 
• Forecast and Budget management: Manage and report on the forecasting and budget for org and spans of control
• Working closely with Product and Engineering teams  on the core platform with deep exposure to APIs/SDK tech stack. Bonus points for exposure to MCP/Agent infrastructure

• 15+ years of progressive experience in Customer Success, Account Management or Professional Services in a platform based company, with at least 10+ years in a leadership role managing an organization with technical and commercial functions. 
• Must have experience within a SaaS or Platform company selling & deploying technically-oriented products (APIs, SDKs, PaaS, IaaS, etc.) to developers and product teams.
• Proven track record of driving significant NRR expansion within a strategic customer portfolio.
• Strong understanding of the B2B2B/Partner/Channel business model and the unique challenges of driving adoption through an intermediary.
•  Exceptional executive-level communication, presentation, and negotiation skills.
• Healthcare and Consulting experience preferred but not required. 

What Makes Suki, Suki

• A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care.
• A product that delivers: Our AI is used by real clinicians at real health systems — and it works.
• A team that gets it: We’re former Googlers, Apple engineers, Stanford docs, and healthcare veterans.
• Backed by believers: We’ve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital.
• On a roll: Named by Fast Company as the Next Big Thing in Tech. Best Leadership Team by Comparably. Technology Innovation Award by Frost & Sullivan.
• Massive market: We’re disrupting a $30B+ industry, and our momentum is real.

More Than Just a Job

You’ll join a team of mission-driven builders who care deeply about what we do and how we do it. We believe in showing up with empathy, iterating constantly, and always putting clinicians first.

Suki is an Equal Opportunity Employer. We’re committed to building a team that reflects the diverse communities we serve — and to creating a culture of inclusion, belonging, and bold ambition.

Pay Transparency

In compliance with California’s Pay Transparency Law, the On Target Earning (OTE) range for this role is $280k–$365k. This does not include any additional bonus or equity package. Final compensation is based on experience, skills, and market data.