Head of Card Payments & Network Partnerships, Managing Director

Managing Director role responsible for Card Payments and Network Partnerships for US Consumer Cards. This leadership role within the Value Cards, Lending and Commerce team leads Citi’s network relationships and strategic partnerships with key players in payments, wallets, and open banking ecosystem. This Product Management Group Manager (MD) is a senior management level position accountable for sustained profitable growth in this area including strategy, innovation, relationship management and product commercialization. This leader will be responsible for a broad range of employees, setting strategies and providing direction, leadership and budgetary management.  
 

Responsibilities: 

• Define and execute moderate and long-term strategy for Card Payments and Network partnerships. Directly manage and expand current network and embedded payments partnerships. 

• Working with network/wallets/PSPs and internal stakeholders to develop roadmap and capabilities for interchange optimization, approval rate improvements and fraud prevention.  

• Cultivate and maintain relationships with existing and emerging card processing and payment companies, with the aim of creating new product features for US Consumer Cards.  

• Work with legal, ops, tech, product teams to develop partner pipelines, manage contract negotiation, launch roadmaps to commercialize integrations and provide ongoing vendor oversight. 

• Provide business development support on partnership opportunities on card benefits, commerce and value proposition. 

• Collaborate with various Citi teams (ventures, research, retail bank, services) on firm wide initiatives related to payments, openbanking, commerce and fintech partnerships. 

• Serve as SME for cards ecosystem including networks, VAS, processors, wallet providers, acquirers across both credit and debit rails. Engage with internal and external entities on legal/regulatory developments and act as Citi SME card payments related disruptions. 

• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as negotiate and make decisions on issues/activities having critical impact/influence on company revenues, capital, or business operations. 

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards 

• Play key role as senior member of Value, Lending & Commerce Leadership team 

Key Experiences and Competencies: 

• Proven track record on successfully leading business development, partnerships and product management 

• Direct experience in card processing, networks or cobrand relationships with broad understanding of the card ecosystem.  

• Prior exposure to digital payment acceptance, open banking and/or agentic commerce  

• Demonstrated ability to build strong internal and external relationship with a broad set of stakeholders to common goals and outcomes. Strong level of comfort leading successfully in matrixed environment 

• Strategic, analytical and systematic thinker who constantly challenges status quo and inspires the team to drive changes 

• 15+ years of relevant experience. 10+ years of managerial experience 

Education: 

• Bachelor’s degree/University degree or equivalent experience 

• Master’s degree preferred