As Shore Excursion Staff, you'll enhance cruise experiences by guiding tours, managing guest interactions, and achieving sales goals while utilizing communication skills and regional knowledge.
Let your passion for travel and adventure become a career!
Calling all cultural explorers! Are you an outgoing sales professional looking to bring adventure to your career?
As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the perfect excursions. No two days are alike as you will be working with guests and destination management services, whether it’s guiding guests to the correct location during tour dispatch, escorting tours, sharing local knowledge, or answering port questions and assisting with salient features of company application.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Responsibilities
- Develop knowledge of established tour programs and region-specific port information.
- Function as tour leader/translator when needed.
- Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour.
- Achieve departmental revenue goals by following established sales techniques offering recommendations and recognizing opportunities to upsell or sell additional tour products.
- Assist in tour dispatch. Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour. Communicating any challenges with the ship’s management team.
- Participate in social functions as outlined in the Shore Excursions Procedures Manual.
- Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.
- Assist in the operations of the Shore Excursion Office by completing additional administrative tasks assigned to you by the Shore Excursion management team.
Requirements:
- Excellent communication skills including verbal & presentation in English Language. (Dutch, Spanish, and German Preferred)
- Minimum 1 Year of prior sales experience
- Intermediate Microsoft Office skills.
- Extensive Point of Sales Systems, Databases, and Mobile Devices knowledge.
- Ability to work extended and irregular hours
- Ability to relocate, live, and work onboard as per contract length
- Work independently and at the same time participate as part of team.
- Prior experience working in tourism, or the cruise industry is preferred.
Why do you want to join Holland America’s Shorex team?
- Come travel the world! Every day is a new destination and adventure. We travel to over 300 ports worldwide.
- Join our diverse community and make new friends from many different countries. We are a global organization, and our fleet proudly comprises over 70 different nationalities.
- Cruise benefits for you, your family, and your friends
- Supportive management approach
- Competitive compensation that rewards performance
- Learning and career development opportunities
About
Consisting of Holland America Line and Seabourn, our fleets span the globe. We set the bar with 150 years of proud tradition at Holland America Line and delivering the finest ultra-luxury experience at Seabourn.
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Design, build, and maintain enterprise Salesforce solutions. Lead development lifecycle, CI/CD, event-driven integrations, test automation, feature flagging, performance and security improvements, and developer tooling. Collaborate with business partners to implement CRM best practices.
Top Skills:
ApexBuildkiteChange Data CaptureCi/CdClaudeCpqCursorDatadogEtl ToolsFeature FlagsGithub ActionsGithub CopilotLightning ComponentsMetadata ApiPlatform EventsPub/Sub ApiRelational DatabasesRest ApiSales CloudSalesforceSalesforce Devops CenterService CloudSoap ApiSplunkTriggersTrunk-Based DevelopmentVisualforce
Big Data • Fintech • Mobile • Payments • Financial Services
Lead and grow an Account Management engineering team responsible for customer-facing self-service surfaces. Drive technical roadmap, system availability, OKRs, cross-functional collaboration, hiring, and engineering culture while occasionally contributing hands-on to architecture and code.
Top Skills:
AWSKotlinKubernetesMySQLPythonReactVue
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
The Regulatory Program Owner oversees compliance functions for Cash App Investing, ensuring regulatory obligations are met while using AI tools to enhance processes.
Top Skills:
Ai ToolsCommunications Surveillance PlatformsSmarsh
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
