Guest Services Manager - Hilton Santa Barbara Beachfront Resort

Join Hilton Santa Barbara Beachfront Resort as a Guest Services Manager and help lead our commitment to exceptional guest experiences through personalized service, creative guest engagement, and a strong passion for hospitality.

As a Guest Service Manager, you’ll play a key role in creating memorable and personalized guest experiences while supporting the day-to-day operations of the Front Office. You’ll lead guest activations, develop creative activities and “surprise and delight” moments, and help bring special holidays and events to life through engaging guest experiences and package sales. You’ll also support the front desk as needed, ensuring exceptional service while effectively prioritizing and managing multiple demands in a fast-paced environment.

The ideal candidate for this role will possess:

• A genuine passion for hospitality and creating memorable, personalized guest experiences.
• Creativity and initiative, with the ability to develop engaging guest activities, activations, and “surprise and delight” opportunities.
• Strong sales and communication skills, with the ability to promote and sell holiday, event, and guest experience packages.
• Working knowledge of Front Office operations and the ability to confidently cover front desk shifts as needed.
• Strong organizational and prioritization skills, with the ability to manage multiple responsibilities in a highly demanding environment.
• Flexibility and the ability to remain calm, professional, and solution-oriented under pressure.
• Strong leadership, teamwork, and problem-solving skills.
• Open availability and flexibility to work all shifts, including weekdays, weekend and holidays.
• Previous hotel, guest services, front office, or hospitality experience required; supervisory or management experience preferred.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.