Global Program Manager-Contingent Workforce Program & Governance

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking.  We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Role Overview

PIMCO is seeking a highly experienced Global Program Manager to lead the firm's contingent workforce program globally. This role serves as the end-to-end process owner for contingent worker engagement, contract governance, supplier management, operational execution, compliance oversight, and technology enablement.

The successful candidate will partner closely with Legal, Finance, Technology, Human Resources, and business stakeholders to ensure contingent workforce engagements are managed consistently, efficiently, and in compliance with all applicable legal, regulatory, and policy requirements across jurisdictions.

This role combines operational excellence, risk management, vendor governance, and technology administration to deliver a scalable, best-in-class contingent workforce program.

Key Responsibilities

Global Contingent Workforce Program Management

• Serve as the global process owner for PIMCO's contingent workforce program.
• Manage the full lifecycle of contingent worker engagements, including but not limited to:
  • Intake and sourcing requests
  • Interview coordination
  • Business approvals as needed
  • Contract initiation and execution
  • Worker onboarding
  • Profile setup and system provisioning
  • Assignment extensions and modifications
  • Offboarding and termination activities
• Develop and maintain a globally consistent operating model for contingent workforce management.
• Drive continuous improvement initiatives that enhance efficiency, governance, risk mitigation, and user experience.

Contract Management and Procurement Governance

• Draft, negotiate, and administer contingent workforce contracts globally.
• Manage a diverse portfolio of workforce-related agreements, including:
  • Staffing agency agreements
  • Statement of Work (SOW) engagements
  • Managed service provider (MSP) arrangements
  • Independent consultant agreements
  • Professional services and consulting contracts
• Partner with Legal to ensure contracts appropriately address regulatory, co-employment, data privacy, confidentiality, intellectual property, and risk considerations.
• Establish and maintain contract standards, templates, and governance frameworks.

Vendor and Supplier Management

• Serve as the primary relationship manager for contingent workforce suppliers and service providers.
• Conduct supplier performance reviews and business assessments.
• Monitor vendor compliance, service levels, contract obligations, and operational performance.
• Support procurement-driven sourcing and competitive bidding activities when appropriate.
• Drive supplier rationalization and cost optimization initiatives.

Compliance and Risk Management

• Partner with Legal and Compliance to develop and maintain contingent workforce policies and procedures.
• Identify, assess, and mitigate contingent workforce risks.
• Maintain governance controls that support audit readiness and regulatory compliance.
• Lead remediation efforts for identified compliance gaps and operational risks.

Technology and Systems Administration

• Manage and oversee the Contingent Worker Hub and Beeline platforms with associated workflow tools.
• Administer contingent worker lifecycle transactions and maintain records, including:
  • Profile creation
  • Data maintenance
  • Assignment extensions
  • Worker transfers
  • Terminations
  • Access-related updates
• Partner with Technology teams to optimize system configurations, integrations, automation, and reporting capabilities.
• Leverage platforms such as Workday, ServiceNow, vendor management systems (VMS), and procurement technologies to improve operational effectiveness. The firm's contingent worker processes utilize Beeline, ServiceNow, and Workday-integrated workflows for onboarding, extensions, data changes, and terminations.

Operational Excellence and Case Management

• Manage day-to-day contingent workforce case management operational activities and escalations through ServiceNow and Beeline.
• Establish service-level agreements (SLAs), performance metrics, and operational controls.
• Ensure timely completion of onboarding, extensions, data changes, and terminations.
• Monitor operational KPIs and identify opportunities for automation and process simplification.
• Support audit requests, reporting requirements, and management reviews.

Knowledge Management and Process Governance

• Own and maintain all contingent workforce process documentation, knowledge articles, training materials, and operating procedures.
• Ensure knowledge bases remain current, accurate, and aligned with policy requirements.
• Develop manager-facing guidance and self-service resources.
• Drive standardization and continuous process improvement across regions and business units.

Stakeholder Communication and Change Management

• Provide education on contingent workforce policies, procedures, and compliance requirements.
• Lead change management efforts associated with program enhancements, technology implementations, and policy updates.
• Act as a trusted advisor to business leaders regarding contingent workforce strategy and governance.

Qualifications

Required Experience

• 5-10+ years of experience in Strategic Sourcing, Vendor Management, Workforce Management, Operations, or a related field.
• Extensive experience managing contingent workforce programs in a global organization.
• Deep expertise in contingent workforce contracting, supplier governance, and risk management.
• Experience negotiating complex agreements across multiple jurisdictions.
• Strong understanding of co-employment risk, worker classification, labor regulations, and contingent workforce compliance.
• Experience partnering with Legal, Finance, Technology, Human Resources, and business stakeholders.
• Experience developing and implementing scalable operational processes and governance frameworks.

Technical Skills

• Knowledge of:
  • Vendor Management Systems (VMS)
  • Contract lifecycle management platforms
  • Procurement and sourcing tools
  • Systems (Workday, ServiceNow)
• Strong reporting and analytical capabilities.
• Experience with workflow automation and process optimization initiatives.

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Procurement, Finance, or related discipline.
• Master's degree preferred.
• Professional certifications such as:
  • CPSM (Certified Professional in Supply Management)
  • CIPS (Chartered Institute of Procurement & Supply)
  • Certified Contingent Workforce Professional (CCWP)
  • PMP (Project Management Professional)

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.